Hilton Boston Back Bay - Boston

The description of the hotel fits as it actually is. It is nice, clean and the staff are friendly and proffesional. We travelled 3 in a family to visit family in Boston, and it is a very proffesional hotel, some what anymous not a hotel where you get a familar tone with the staff, there is not a cosy tone. It may be more af an hotel for people at conventions […] and things like that, but everything was absolutely fine. our toilet had a little flush trouble late at night, but within 10 minut it was solved. A note may be to register how many people the room will be accomodated of, we were 3 and there was only two cups to coffee, too little coffee and too little shampoo, but only when arriveing, writing a note to the staff cleaning the room and the following days there were enough of everything. We enjoyed very much starting the day in the pool and hot-tub, and then we washed in the area there, where all the things we needed were available. A bit to the expensive side for a family, but would consider staying here again. Læs mere

Hotellet har god beliggenhed og servicen var som den skal være. Værelsets kvalitet var lidt under den jeg normalt ville forvente af Hilton, uden at det som sådan gjorde noget. Morgenmadsbuffeten indeholdte et bredt udvalg og kvaliteten var god. Internet var ikke inkluderet og 15$ pr døgn er for dyrt. Der ligger en Starbucks i foyeren hvor der også er […] computere med gratis anvendelse af internet (+ print), hvilket var meget rart. Generelt var indtrykket godt uden at være imponerende. Læs mere

Great city to visit

Great staying perfect for Hynes. Possibly a little outdated but still best pick to walk to the Pru and Convention Centre. Just use the Sheraton entrance and you are in.

I loved my resent stayed at the Hilton hotel, spent the hole day with my girlfriend, loved the view ,windows was able to open wich gave us fresh air. Hotel was verry cleaned guest service was nice and polite. Only thing we didn't like was the fact that we couldn't get the highest floor that we wanted , ended up getting the 18th fl, out of 26.

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Perfect access to Hynes Convention Center. Great property and perfect service.

I stayed here and the night I checked in the transformer nextto the building started on fire and the hotel was evacuated and we were not able to get into the hotel at all until the next day due to the loss of power to the hotel and the entire Back Bay area. However, the staff went above and beyond to make us as comfortable as possible. We had meals […] provided the next morning and drinks across the street provided. There was no way for the staff to prevent this situation and they did everything they could to help out. We were the only hotel to have power the next day since the Hilton had already ordered a truck sized generator. For a situation such as our I could have not asked for anything more. I would reccomend this to anyone. Hotels.com also refunded me some of the total cost for the situation. Thank you to everyoen involved. Læs mere

Fantastic hotel, great helpful staff, perfect location for shopping and food. Had a power outage a few days before so neighbourhood affected but nothing else to complain about.

For the hotel to be "old school" it was overpriced. OK rooms and location was good, but parking was terribly over priced as was the room. When I return I will stay in a different hotel and save the money.

Basically we just slept there, but the bed was very comfortable. Plenty of hot water and water pressure for a shower and enjoyed the bath products. I always shop the best deal before booking, so with another deal without a doubt would stay again.

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The service was excellent. The hotel is in an convenient location

I didn't dare touch the water or coffee in the room because I didn't want a big add-on bill, but there are stores (Tedeschi, Dunkin Donuts) and interesting restaurants- Indian, Thai, Vietnamese a block away over on Mass Ave. Bed great, shower awesome, odd sounds that may have been the elevator or the subway (10 floors down?) but it didn't keep us  […] up. Læs mere

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The building is a little dated, but I enjoyed my stay, and the location is hard to beat

Overall we had a very nice stay at the hotel. There was an issue with getting an elevator in the hotel. It looked as if one of the main three elevators was broken. With what I believe was only two working elevators, getting around within the hotel came to a snails pace at key times. If all elevators were working, I found the hotel to be clean, efficient, […] very centrally located and overall a great place to stay. Læs mere

Great stay. Had a couple of issues with room key not working but other than that excellent stay...

We enjoyed this 9th floor rooms beautiful view of sunset out towards Northeastern & Fenway area. Ventured out into the back Bay Neighborhood with stops at Dillions for drinks, to the top of the Pudential to see the city lit up and then down into the Back Bay Social Club for some eats. Great little loung back at the Hilton for nightcaps! King Bed was […] fantastic. Walked to Tremont 647 for breakfast. Loved this area of Boston. Læs mere

when we checked in we didn't get the 2 beds we were promised by the hotel.com operator who make me think he was a Hilton employee. Was promised by desk clerk we would have double bed next night. when we got there guess what? was told they were sold out. After talking to mgr. they found one some where. From that point on stay was very pleasant. And mgr […] was very helpful. If I had not insisted on speaking to a mgr. I'd just been left in the room with one bed with 3 people. (they did offer a nice rollaway the first night) Have to give them credit where credit is due. Læs mere

My son and I arrived for late check in. I had reserved a double queen room. Upon check in, we were given a king room although they did hook us up with a larger king room for the added space for a roll away. Also the restaurant/bar closed quite early for a friday night. Other than that, great place and location as well as the staff.

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I like the restaurant and the beds are so comfortable I fall asleep on accident. Only downside is I wish they had balconies like the Radisson so it was easier to smoke. I think some rooms have balconies but noones I have gotten.

The Hotel is lovely but our room smelled of cigarette smoke. We inquired at the front desk at check in and were advided they "spray it out". It smelled just as bad when we returned 3 hours later so they set up an air filter machine. That improved things a bit. I wish they had just changed out room. Plus it was so hot all night we didn't need any blankets. […] We could lower the temp ??? Læs mere

Stayed for a night with the girls. Staff was one of the nicest I've had in a hotel. They were so happy to bring me items to room I needed and very nice at front desk. Of course this is a great location and everything was clean and modern! Nothing to complain about at all!

Good central location near Symphony hall, Prudential Building etc..Large comfortable room - however usual incredibly noisy heating system of US hotels. Security safe was locked when we arrived and although reception agreed to get someone to open it so we could use it this only got fixed just before we left!! Strange mix of breakfast options - very basic […] Starbucks or upscale dining - too little or too much for our preferences. Læs mere

NIce room, nice view, expensive. The room was dusty the air stagnant. I had two sodas and two beers sent up cost me $38.00 plus the porter waited for a write in tip, $10.00 sooooooo $ 48.00 for two sodas and two hienekens. Wow. I repeat... Wow! Read the room service charges before you order. 16.5% added gratuity, $5.00 guest charge, 3% fee, and the […] porter waits for a tip. Really? Really? I know its the hilton but its more Paris Hilton than her father... Læs mere

Akk good but mattress could be updates, a bit soggy

Great hotel with helpful staff, but breakfast buffet just not what you expect from a Hilton, more like Hampton

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The hotel was awesome in all aspects but one. We were booked for a handicap-access room and the shower, although adjustable, was only at neck height. The closet pole was also mounted low - great if you are handicapped, but awkward for a full-length coat in the winter. They said there was no other option available for us. Breakfast was not included in […] the price. Læs mere

My husband and I stayed for one night last weekend at the Hilton Back Bay. The room was very nice, clean, and in good condition. At around 1:00 am we were woken up by noisy neighbors a few rooms down the hall. I opened the door and saw an obviously intoxicated woman talking very loudly on her cell phone. I asked her to quiet down, but after 10-15 minutes […] it didn't let up. There was also a second group sitting on a bench by the elevator who were also drunk and being loud. At this point I decided to call hotel security. About 15 minutes late I heard some voices in the hall so we opened the door and 2 security personnel. We told them we were the ones that called and asked them to guy the noisy drunk girls out f the office. They said "no problem we'll take care of it." It was quite for about 10 minutes before the whole episode started again - a bunch of drunk girls poured out of the elevator and continued loitering in the hallway. This went on for several minutes, and then my husband went into the hallway and asked them to quiet down. They could have cared less and continued making a racket. At this point we called security for the second time, and gave them the specific room number for the noisy drunk girls. W saw the security staff com up to our floor a few minutes ago and speak w/ some of the girls. After another 5-10 minutes it seemed to quiet down. I was not happy that it took two calls to security before this was resolved. I think they could have handled this is a much better, much quicker fashion. It made me wonder how they'd deal w/ a more serious situation in the hotel since they couldn't manage to quiet down a few noisy drunk girls. I will stay at other Hilton Hotels again, but not this one. Læs mere

We chose this hotel because it was so close to Berklee College of Music. It was very convenient. It was clean and the staff was attentive.

only issue was that the confirmed room wasn't available (double beds) - had to have a king, was compensated with breakfast coupons.

Parking is very expensive at the Hilton. Room service food was expensive and not very good.

room was cold even when i crank the temp up. curtain did not close fully. bathroom shower door is very narrow, it make getting in and out clumsy. ask for extra towels but they forgot to bring it up.

We loved the Hiltion Back Bay. The people there were great and very helpful. The room was clean and we had a great view of the city. The hotel is location is very convenient. and it was very close to the Prudential Mall and Coplay Plaza. I would definitely go back to the Hilton.

We had a very nice stay at the Hilton. Close to everything and had a nice parking garage attached to hotel. Restaurant in hotel was very good also.

Nice luxurious hotel close to everything in the Back Bay, good walkable neighborhood without much traffic, clean, etc. Great view from our corner room! When figuring your costs, don't forget to include parking (owch) and internet access (silly that they still charge for it, but they do!).

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Great hotel and nice size rooms. The breakfast was unsatisfactory.

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Great location for Symphony Hall and next to the Prudential Plaza. Clean and efficient.

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Overall this hotel scored very high...i have no complaints ....the location is great..easy access to Newberry St, short walk to numerous high quality restaurants...subway is close...had a great time with my wife over the Christmas weekend

As I say in the title, it was better than average. Nothing great, but not bad either. If you are in Boston for a short visit, and paying from your own pocket, certainly a good choice.

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