Best Western Wilsonville Inn & Suites - Wilsonville

Dette hotel har store problemer - ikke alene med standarden og vedligeholdelsen men også med serviceniveauet / holdningerne hos hotellets ledelse og personale. Første indtrykket var dårligt: fittness området var ude af drift, spa var ude af drift, der sprang et vandrør så vandet for hele hotellet blev lukket én time, mens vi var der, ... Automaterne […] til drikkevarer var enten ude af drift eller ikke opfyldte (kunne hverken købe vand eller sukkerfri sodavand nogensteds, heller ikke ved henvendelse i receptionen). Morgenmadsserveringen lukker kl 0900 - også i weekenden. Der er ingen der løbende checker om der mangler noget: måtte gå i receptionen for at bede om ekstra brød og kaffe, hvorefter receptionisten modvilligt gik ud og fandt tre bagels - uden at ænse at vi var otte personer. Der var ingen der arbejdede der, der havde er smil på læben - det virker som om at de ikke gider at være der. Ledelsen virker som om problemerne overstiger deres evner - og at de ikke kan overskue at komme videre... Anbefaler et kontrolbesøg af hotels.com . Det er ikke nok at "wake up happy", man vil igså gerne "leave happy" - og det var ikke tilfældet her. Hold jer væk. Læs mere

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rooms were great, staff was friendly and helpful. breakfast was good, but staff got behind keeping up the food quantity. Loved the location. Wilsonville is a great little community.

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The price went up and is now at the very top end of the value I would assign to this one. Should be mid $60's, imo.

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Hotel was nice, the beds comfortable and it was remarkably quiet for being next to the freeway. I would stay there again.

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Ægte Hotels.com-gæsteanmeldelse

Always clean comfortable and a fantastic breakfast to boot! The staff is always ready to go the extra mile to accommodate their guest. Close to Portland and Bullwinkles Family Fun center makes this my favorite motel! I have stayed many times, Tammy at the front desk is fantastic. Couldn't ask for a better place to stay!

Ægte Hotels.com-gæsteanmeldelse

the room was great! tried to get pop from the vending machine on the 4th floor and the machine took my money....then had to go the front desk and get my money back. tried the vending machines in the lobby and same thing. the breakfast In the morning was good. I would.stayagain!

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Our bed was broken. They upgraded us to a new room. It was a non smoking room that had been smoked in and the remote to the TV was in a 'disinfected' box to show it was cleaned and had chewing gum stuck to it.

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the staff is quite friendly, and the rooms are clean and in good condition. The breakfast however is abysmal. I couldn't eat it.

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Overall good friendly service. Good value for the money compared to other properties on this trip.

Ægte Hotels.com-gæsteanmeldelse

The staff were all helpful & friendly, the room was large & clean. My only complaint is that the light in the bathroom is connected to the fan which is LOUD. it really dates the hotel. Otherwise a good place with good rates.

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Staff very friendly and helpful. Better housekeeping needed fro our room. Long hairs in the bathtub and lint on the floors. Had to wait on breakfast as sausage, bacon and eggs were gone. As a result the breakfast food was hot good. Had to use a napkin to absorb all the grease on the sausage. I would rate the breakfast as ok, have had better variety […] at other hotels. What was available was good. Læs mere

Ægte Expedia-gæsteanmeldelse

We had a pleasant 2 nights stay at the Inn. The room was clean and comfortable. The selection at breakfast was very good: waffles, scramble eggs, bacons, sausages, yogourt, mini muffins, toasts, biscuits and gravy, coffee and juices. Our kids enjoys the indoor swimming pool. The staff were nice and helpful. We would return to this hotel on our next […] visit to this area. Læs mere

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I have stayed at this hotel on multiple trips to Portland. The hotel is always quiet, clean and the breakfast is Fantastic! It is also just a few miles from Bullwinkles Family Fun Center so it makes the frequent trips to Portland enjoyable. The pool and hot tub are always clean and the service is the best. It is also very close to the VA hospital and […] other major hospitals in the area. Definately my favorite hotel in the Portland area Læs mere

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clean and comfortable room. We enjoyed our stay for the two days while shopping during the Thanksgiving weekend. The kids enjoyed the pool and breakfast.

Ægte Expedia-gæsteanmeldelse

I stayed at this location under a previous franchise. It's about what you would expect in terms of quality, bolstered by the large room size, which includes a small bar/counter, microwave and a couch, in addition to the bed. It was quiet, it was clean, and easy to find. The neighborhoods a little odd, though there is a nice eating place in walking distance. […] The included breakfast isn't anything to write home about...it used to be better, but if you are looking for an affordable, safe, and clean place to stay, you could do a lot worse. Læs mere

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nice hotel but hard to find --i.e. no visible sign on streert -- requested anADA room but did not receive it

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Hotel was comfortable, everything you need is just down the road, making it convenient.

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Under new ownership. Many improvements in rooms. All employee's friendly and willing to provide assistance. Our room had a mechanical problem with a/c system. Front desk handled our request for a new room without any hesitation.

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Made a quick trip to Canby. Wilsonville was nearby and convenient. The room was large with sofa, table, desk and 2 queens. 2 sinks wtth granite counters and separate from bath/shower. Nice decor. Free parking. Decent hot breakfast. I could not have asked for more. Very comfortable, but too close to freeway to sleep with any windows open. Air/fan worked […] fine. Would definitely stay again. Læs mere

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We had a large enough room - more than adequate enough for my friend and I to spread out all our bags and equipment. This is the only place that I've stayed where they have two luggage stands. Good lights for reading and needlework. Great beds - firm with a soft top layer - we slept very well which isn't always the case when you travel. The inn is next […] to I-5, but the inn is insulated so well you can hardly hear the freeway. The desk staff is very friendly and helpful with directions. They have fresh-baked cookies at night. Breakfast could use a little work - the organizationof the food area is chaotic. The toaster should be close to the bread, for example. And they ran out of eggs one morning and sausage the next. I can forgive that. Læs mere

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Only there for one night. Wasn't aware they have a new owner - Best Western. Quality improved although our room a/c was marginal. Would still recommend to others as very clean accomodations. Convenient to I-5.

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Staff are friendly and helpful, breakfast is below average for similar properties.

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Close to great shopping. Free WiFi, breakfast, and morning newspaper. Clean modern rooms. Comfy beds. Nice to have a mini fridge in the room. Our first time staying here and we would absolutely stay again on our next trip to the Portland area.

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Nice room, great service and friendliness of staff. Good breakfast and nice pool.

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Nice clean newly renovated room with a comfortable mattress and a large LCD TV ! Convenient to everything and a great value for the $

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Great, it was quiet, clean, and good breakfast.

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The 'suite' that we had consisted of a regular room with a 4 ft divider between the bed and the couch. The couch was uncomfortable and had no stands to set beverages on while sitting on it. However the bed was comfortable. The bathroom was small with only about 6 inches between the vanity and the toilet making it difficult to stand in front of the mirror […] to do hair and makeup. There was a soccer tournament in town so the Hotel was full of 8-10 year old girls running up and down the stairs and hallway keeping us awake until late. We left before breakfast so I cannot comment on the included breakfast. Læs mere

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my friend complain phone not worked, another room need to change light bulb, and my room washroom light not work properly,

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The staff were very friendly and helpful. There was a breakfast room which had a variety of choices. I liked how it was manned 24 hrs a day. We were able to launder our clothes before we departed on our next destination. The hotel was close to all shops and places to eat. Will definitely stay again.

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While the room was spacious, even on the 3rd floor it was noisy and the air conditioning was weak. The Breakfast was so poor that after the first morning, we drove to a nearby Starbucks and cafe instead. The staff was very friendly and tried to be helpful, but they had little control to change/fix anything.

Ægte Hotels.com-gæsteanmeldelse

Hotel was clean and staff friendly- pretty quiet location too. Breakfast was okay a step above the usual but not anything spectacular. Well kept eating area and constant refill of items. Many options for dinner close by and good freeway access. Only problem I ran into was I paid through Expedia and then upon returning home discovered my card had been […] charged by the hotel also, I have been waiting 3 days now to have this resolved but am being helped by the manager to do this. Læs mere

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Maybe it was just the bad timing but our stay was pretty much not good. When we first arrived we got totally unpacked and then discovered one of our beds was broken. We had to move to another room. There was construction going on in the swimming pool so we weren't able to use it. (nobody ever warned us of that fact). One day after a game we came back […] to take a nap before the next game and the maintainence crew woke us 3 times to come into the room to change out lamps, change the some furniture and coffee pot. It seems there should have been a better plan. Maybe do all work on a few rooms at a time rather than inconvenience that entire hotel at sporadic times. My 100 lb daughter dove onto the bed and the corner broke just like the bed that was broken in our first room. Not a very good experience there. I don't think we will be going back to that hotel for the tournament next year. I also heard one workers of the hotel quit right in the middle of the lobby when there were lots of people around. Crazy stay! Læs mere

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We checked in and we were not notified that the pool was underconstruction (one of the reasons we booked out 13 girl softball teamthere) once we checked in we went to our room to find house keeping in the room still. 15 minutes later, room was finally ready. after going in it wasn't the room we booked. back to the lobby for 25min to talk to someone, […] 4 people behind counter only 1 acually working. Find out that they over booked and we were going to have to wait to get a room that we acually booked. After finally getting to our room (1 hour after checking in#. The hall and room smelled like cigerettes. We went to our use the ice machine #it was broke). We had to go up 2 floors to get ice. At 10 pm there was a note put under the door that they would be coming in to do maintnance on the room between 9am to 6pm. Thought that was rediculous when all they wanted to do was add new bed skirts and comforters, do that when house keeping is there before checking out the room. Later that day the contractors asked my 16 year old daughter to come in the room to add a closet door. Very unappropriate. All 3 mornings we were there there wasn't enough food to feed a family of 10 let along a over booked hotel with teenagers there for a National SOftball Tourney. I just feel that the hotel should have decided to close for a couple days instead of taking away the manners and benefits the hotel was supose to offer. I will not recommend or ever stay at this establishment again. Læs mere

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It would have been nice knowing before we booked our stay that the hotel was under renovation and the swimming pool was out of order and gym. Very disapointing!

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This was for a group/team traveling to the Fast Pitch Nationals, which is an annual event. Hotel is in a great location & if it wasn't for the renovations taking place - closed pool, soft goods being changed out, branding being changed - the experience would have been better. No communication from either the hotel or the booking system to inform us […] that the pool would be closed & people would be going into our room to change out things - as well as other renovations in order to change it to a Best Western. Some of our group went to a different hotel. In the end we also had problems with the A/C going out. Læs mere

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The hotel has recently been renovated. My room was nice and quite comfortable. It did smell strongly of new paint and carpet. I am sure this will pass over time.

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There are some issues with this hotel, but the bed was comfortable, the room was quiet, the internet worked well and its reasonably close to everything Portland if you are here for business or on a budget. Don't get your hopes up about the included breakfast...they have lots of equipment but little food. It's mostly coffee, cereal and some Costco muffins. […] BUT, for the price the room was quite large, came with a couch, a microwave and fridge, a decent TV and while it wasn't spotless, it was pretty dang clean. I will definitely stay here again...it's a really good value 20 minutes from downtown Portland. Læs mere

Ægte Expedia-gæsteanmeldelse

Polite courteous staff. Excellent continental breakfast. comfortable rooms

Ægte Expedia-gæsteanmeldelse

Not an overly friendly hotel staff. The pool and hot tub is nice. The breakfast was nice if you don't mind cold food. The room had two queen beds with a divider in between so made it nice for privacy.

Ægte Expedia-gæsteanmeldelse

When I arrived at the hotel after my flight (1am) I found that they had overbooked. However, Ron at the front desk was very curteous and went out of his way to help me and secure a room and over-ride what the computer was telling him. The next morning however was a different story. I informed the front desk that I had to change rooms and they seem increasingly […] annoyed. My reservation was for a double queen and they gave me a large king. This would not work as others would be arriving later. When I finally got to the appropriate room, it reeked of smoke. When I asked about the smoke, they said no rooms were smoking. However, after asking others, they confirmed it definitely smelled like stale smoke and was likely a smoking room in the past. The first couple days the desk service was very rude and wouldn't even get out of their chair from the other room to address my questions. Needless to say, I was furious with the quality and service. However, the staff later in the week redeemed my thoughts of this hotel and were very accommodating and courteous. The house keeping staff was also extremely nice. The location is convenient (close to Portland and nice middle point between Mt. Hood and Pacific Ocean). I was told it would be converted to a Best Western soon and I hope that the good staff stays and the rest step up their game as it would then be a nice place to stay. The restaurant/bar across the street has the best pizza you will ever eat! Læs mere

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