The Peninsula New York - New York

The hotel is superbly located, managed, all the staff is unfailingly polite and helpful. The rooms are somewhat small for the high rates.

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Best location in NY. Outstanding staff, room, amenities, ambience, etc. Everything we could have hoped for...

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we have been there twice in 2012 and now again, they welcomed us as return clients very warmly and professionally.

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Eveything about the hotel was brilliant from the location to the service from the people working in the hotel, nothing was too much trouble for them.

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Hotel staff was all very accommodating. The hotel quality was superb and excellent. My complaints were handled accordingly. I was not happy with the room given to us so I asked for an upgrade, I told them that I'm an Expedia Elite member and immediately I was upgraded to 2 levels up, which was Grand De Luxe room sadly, I was charged extra per day. Avoid […] rooms close to the elevators or utility rooms. Læs mere

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Our experience was everything we hoped for and expected.

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Staff was very accommodating and friendly. This was a surprise trip to New York for my wife and her first time ever to The Big Apple. One of her favorite things about the whole trip was our breakfast room service. The location is great. Being right on 5th avenue, it's within walking distance to a lot of great shopping, broadway, and the subway. After […] a long morning of shopping, I enjoyed relaxing in the hotel's pool. It is a bit small, but was fine when I was there because there were only two other people using it. Coming back to this hotel after a long day/night is great because the rooms are so comfortable and the staff are so welcoming. Their concierge is also a good resource for getting things done or for recommendations. Læs mere

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We received a room upgrade, it was spotless, quiet and very comfortable. The friendly staff was anticipating our every need. Our concierge pulled a string and got us a great dinner reservation, they could not have been more helpful. The workout facility and pool were as nice as any private club, the view was terrific. The rooftop bar was spectacular. […] Everyday started with a very nice breakfast. We can't wait to go back. Læs mere

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Awesome experience. Will definitely stay there again.

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I was overwhelmingly impressed with the staff, rooms and service at this hotel. Everyone was friendly and really helpful. The rooms were a great size for NY hotel rooms, had everything I needed and incredibly quiet.

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Wonderful experience! Concierge could not have been more helpful...wonderful restaurant recommendations great personality. Alwaya willing to help with whatever and with a big smile!

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Staying at the Peninsula anywhere enhances the entire traveling experience. Staying in our room is as enjoyable as seeing the sights of New York.

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Splendid room and even better staff. So impressed. We were located in a room with a very loud fan noise (I picture action films where folks are trying to pass one without being sucked in). They were kind and understanding, moved us immediately to an upgraded room.

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Our experience at this hotel was AMAZING. It is a great combination of quality and class, mixed with a kid-friendly atmosphere. The staff was phenomenal and our room was beautiful - the bathroom itself was almost the size of some NYC hotel rooms. The gym was great, along with the pool and the rooftop bar. Everyone that encountered our 9 year old daughter […] went out of their way to make her feel welcome and at home - I have never experienced anything like this at a hotel that isn't targeted specifically for children. Læs mere

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Beautiful Midtown hotel if you are in the mood for a luxury experience. Beautiful, quiet, and not overcrowded. Perfect place to get away from the noise and crowds after a long day of exploring the city. Staff was always courteous and never overbearing or snooty. Just blocks from MOMA and Central Park, plus many of the must see NYC attractions are all […] within walking distance. Læs mere

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The Peninsula exceeded way beyond my expectations.

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We usually stay at the Waldorf but this is going to be our go-to hotel in NYC from now on! The customer service was exemplary. Even though we had already checked out, concierge still made all our tour arrangements for the next day. Everyone was very helpful!

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The staff couldn't be more professional and courteous, and the facilities were in top condition. Incredibly comfortable bed, we hardly heard any noise from the busy city around us and even though we were in one of the smaller rooms, the space was well used and never felt claustrophobic or tight. The pool and spa are great hidden gem with a great view. […] The bartenders treated us well each evening when we came in for nightcaps at last call during the week. Midtown can be a bit touristy, but the location is central enough you never felt like you were trapped at the hotel if wanted to escape to the Village, Brooklyn or beyond. Maybe not as trendy as other NYC hotels like the Ace, but for those of us who like quiet after our parties, it's a perfect choice. Læs mere

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Very comfortable, excellent service. The room is made up quickly when you push the service button. Conceirge service is superb, even for the most minor issues.

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By far one of the best hotels I have ever stayed in. Great location, great room, great staff and great facilities.

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Absolutely amazing hotel! The location was perfect, the staff was super friendly and the room was so spacious and clean!

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location is perfect, service is excellent, spa is superb and concierge is very updated and can recommend great things to do.

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We loved staying at The Peninsula Hotel. It deserves its 5 star rating! Good location, beautiful hotel, helpful and attentive staff. We will definitely return!

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Everyone at the hotel was so friendly and accommodating. They really make you feel special.

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Absolutely loved the experience of staying at the Peninsula. From the moment we walked in, we were treated to the courteous and friendly and helpful staff. The room was upgraded at no charge and it was absolutely gorgeous. We had a 5th Avenue view and the room was spacious and very nice in every way. The prices of items within the hotel for food and […] at the bar were very high but because of our booking package, we had a $90.00 credit per day for breakfast and we even received a credit for the roof top bar. Overall, the experience was fantastic and I would go there again in a second. Everyone at the hotel seemed to know our name and we felt very welcome. The location was great too! Læs mere

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This is First time ny trip my wife & me I recommend this hotel Everything nice Staff was very kind, Room was very clen & Comfortable Nere the shopping & downtown next time ny, i ll choose this hotel

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The Penninsula Hotel is a wonderful, centrally located jumping off place for all the magic midtown has to offer!

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I definitely recommend this hotel to family and friends.

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Our stay at the peninsula was amazing!!!! From the door man, to the receptionist to the concierge. Specially Cecilia at the concierge. Very knowledgable of the city and what activities to do with our 7 year old. The hotel room and bathroom 5 star. Everything marble!!!! We will definitely come back ti the peninsula. Most of all, location on 5. Th avenue. […] It is walking distance from major attractions. Læs mere

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I've traveled to other five star hotels, and this is my new favorite. The staff are prompt, professional, and polite. The hotel itself is beautiful. The pool and fitness area are top notch and very rare to find in a city like New York City. The room was elegant. The best aspects of the hotel are the things you won't notice. For example, the room was […] extremely quiet. The only problem during my stay was a dirty television remote, but everything else was amazing. Lastly, check out the roof top bar. Læs mere

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I checked-in for a 3 night weekend to see NYC, bringing my 13 yr old son and 11 yr old daughter. The reception staff escorted us to our room to review how to use the phones, tvs, temperature controls, etc. Before she left, a gentleman arrived at our door with a tray of chocolates. The luggage arrived within 5 minutes of leaving reception. The room was […] large by NYC standards. Very well appointed and maintained decor. Very clean. Housekeeping came at least twice a day. 2 bottles were left at bedside each night. The bath was very large, with separate shower and tub. Of course a TV in the tub area. The lighting of the room offered "mood lighting" which amounted to dim settings... nice touch. The lobby, bar areas were beautiful. There appeared to be hotel personnel constantly nearby asking how they could make your stay more enjoyable. Several doormen greeted you and always op-ened the door. A wonderful hotel. Oh, I forgot to say that the beds, towels and sheets were great! Læs mere

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I highly recommend the hotel. Be ready to pay top dollars for everyghing.

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Very clean Hotel. Great sevice and very centrally located. We thoroughly enjoyed our stay.

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We have travelled a great deal, but htis was our favorite hotel anywhere. The facilty is geougeous, the staff helpful and accomodating, and the locatoin was ideal.

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The overall service at this hotel is excellent. I was arriving on a overnight flight into La Guardia and the hotel managed to get me into my room at 10:30am. I arrived at the hotel at 9:30am, and went over to Fives Restaurant for breakfast, which was Outstanding in every way as was the service. The Salon de Ning needs a bit of a face lift and needs […] to be a bit more upscale if they continue to charge $20+ a drink. The SPA is top notch! You will not be disappointed at all. The service there is likewise top notch. We did not go to the Gotham Lounge, so I will not comment. Below you will find my top 5 accolades for this hotel and also the 5 things that they most need to improve upon. Top 5: 1. Service 2. Location 3. Food quality 4. Spa 5. Safety of hotel, rooms, visible security and staff at entrance. Needing improvement: 1. The rooms are beginning to show wear and tear (slightly) 2. Salon de Ning (should be more upscale, needs a face lift, higher quality furniture) 3. Courtesy car needs expanded hours. 4. Bathrooms need NOT have water saver shower heads. 5. Bathroom should have heated flooring. Overall, this hotel is worthy of the 5 stars and 5 diamonds that it has, the improvements that it needs are relatively minor with the exception of installing heated flooring. The service, staff and food will bring you back again, as it will me! Læs mere

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Everything was gorgeous and so clean. The staff was helpful and concierge gave us a great dinner recommendation. Our breakfasts were delightful and the rooftop terrace had amazing views. The hotel was located only four blocks from Central Park and dozens of other great spots! I took advantage of the pool and spa area which were both luxurious.

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Friendly and helpful staff at all hours. The hotel was very clean in all areas. A beautiful building just a few blocks from Central Park and right on 5th Ave. The food was excellent and reasonably priced for the style of hotel. The spa was very clean and relaxing. Our family had a wonderful stay here and would thoroughly recommend it to anyone wanting […] to visit New York. Læs mere

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The beds were amazing and they give you a complimentary cupcake, cookie, and a some m&m's! Though we had to wait a long time for our room card and our friends across the hall did not get any cupcake, cookie, and m&m's. Overall it was amazing and much higher than our expectations!

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Our 2nd visit to New York & we look forward to returning. Great hotel, superb breakfast, fab staff but most of all fantastic location. We walked almost everywhere, only using taxis when we were tired or short on time. We booked the Manhattan Retreat special offer & it was excellent value for money.

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Everything about this hotel was great with one exception the roof top service was not the best even though the atomsphere was great

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This hotel is in good location to access any activities in New York. Also the room condition is kept in very good one and enjoyed the stay.

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Simply superb! Excellent location, staff, amenities and service. Will definitely stay at the Peninsula again and again.

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The hotel was very clean. The staff always remembered our names and got us anything we needed. The location was fantastic. Walking distance to all major attractions. We look forward to staying there again in the near future.

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I travel for business quite a bit, and I usually stay at boutique hotels because I enjoy the little comforts that are provided. This time I travelled for pleasure and my husband and I absolutely enjoyed the comfort, the amenities and the overall service, friendliness of staff and especially the concierge. Many thanks to Tazz for his time and suggestions. […] We thorougly enjoyed the stay at The Penninusal and NYC. Will be back again! For those business travellers, you have a printer right in your room! Læs mere

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Best service of any hotel I have ever been in! The employees were friendly and went out of their way to serve you. The lobby and reception area was very well appointed. The room was nice (a bit small) but the bathroom was huge and well appointed. The room had no view (a brick wall) but everything worked perfectly and the reading lights over the bed […] were great which is usually a weakness of most hotels. I would heartily recommend this hotel although it is probably not on the inexpensive side. Læs mere

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visited this at least 3 times excellent staff and service will return again and again

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The best hotel in NYC!!! Love the rooftop pool. The staff is fabulous!

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Although the hotel is a little pricey, I got a great deal on Expedia. The place was immaculate and made us feel very comfortable.

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Wonderful hotel: Staff were superb, rooms were comfy with large bathrooms and showers, location is the BEST (5th Ave and 55th), concierges were the best I've ever seen, and the extra touches were really nice, and the fitness center has a fantastic outdoor view with impeccably clean machines/equipment that really work - beautiful! Only complaint: NO […] COFFEE AFTER 7am EVEN ON WEEKENDS! There aren't even coffee makers in the rooms! At least put a Nespresso machine in the rooms like other 5-star hotels do. If you reallly like coffee and expect it to be readily available and complimentary, be forewarned 'cuz that ain't happening. Læs mere

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This hotel is lovely and it's in a great location just off of Fifth avenue. Close to tons of shopping and you will experience an un-pretentious luxury. The bathrooms are spacious and are beautifully decorated with marble and plush towels. The handle on the mini bar could use a quick fix because it hung a bit awkwardly. And our room although typically […] only facing the wall and other guests rooms had a view of Fifth avenue this time. The trick is to ask for a room on a higher floor at the end of the hallway by the stairwell! Læs mere

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