Camino Real Hotel El Paso - El Paso

Funny juxtaposition of physical beauty with staffing incompetence. You won't find a more spectacular bar room in another hotel, but then again you won't be awakened 3 times in the same night by a malfunctioning fire alarm in another hotel either. Unfortunately and unpleasant memory will last longer than I would like - a half-uneaten dinner plate of […] re-fried beans, set outside a guest room, was still there when I went to a meeting at 8AM the next day and was still there when I got back from the meeting at 2PM - disgusting! (no offense to those who lover re-fried beans). Læs mere

The hotel is historic, but that does not mean it has to be rundown. I paid way too much for a room that felt like a cheap motel. The linens were torn and the lamp shades were stained. The room also lacked the small conveniences that most 3 star hotels have like a small refrigerator and a luggage rack. There was no place to put my things except on the […] old dusty couch that was in the corner. The bed was uncomfortable and in the morning when my fiance and I wanted to watch TV it would not turn on. Perhaps it was because it was a TV from the 80's. I'm ok with old TV's and old furniture but only if I'm not paying very much and if the hotel does not claim to be fancier than it is. Also, they had not green initiative, which most hotels have these days (changed sheets every day, no recycling, etc). They also charged for parking, which seems silly because it's El Paso, not Chicago and they already charged quiet a bit for a room that was below par. The location is about all the Camino Real Hotel has going for it. If you need to stay in down town El Paso this is one of the only options that is within convenient walking distance to down town attractions and restaurants. Læs mere

So disgusted I checked out early! I booked this hotel for a last minute business trip. It seemed appealing, especially for a good price. I quickly realized that I made a huge mistake. The hallway had trash on the floor, which stayed there throughout my stay. My room smelt like a case of air freshner was dumped all over the bed. There were multiple hairs […] on the bathroom floor, which by the way was a sticky mess. There were two lights burnt out above the sink which DID’T DRAIN! The house keeping staff failed to provide new toiletries for two straight days and failed to clean up the hairs on the floor. The fitness center looked like a garage gym. There was a variety of used free weights, small television, limited cardio equipment, no sanitizing wipes, etc. DON'T WASTE YOUR TIME! And to the manager, no I do not want to give you another chance to make it up. It's not worth my time. Læs mere

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The amenities like TV, coffee maker, blow dryer were very outdated. The room was not decorated much. I found a hair on my bed. I wasn't too thrilled to stay here.

Very nice hotel. no complains other than the area which we knew about already. Don't go out after dark. We stayed at the hotel after dark and had a great time at the bar. Live music was fun and great. Thumbs up!

We stayed 3 nights in a room with 2 double beds, and it was very spacious. The beds were comfortable, and they were supplied with pillows of different firmness so you could choose your favorite. The water pressure in both the sink and shower was AMAZING, and you could control the pressure in the shower. The hotel is old, and so it may seem outdated […] to a lot of people, but it's still classy. The TV was an old tube (with auxiliary hookups), which was a disappointment, and some of the lamps in the room had trouble staying lit (we had to screw the bulbs in tighter or jiggle the switch). If I remember correctly, there were a total of 3 lamps in the room and no overhead, so the room wasn't very bright unless you opened the curtains (during the day). The a/c-heating unit was old (no cool or heat option--just a temperature dial and a lo-med-hi-off dial), but it wasn't a noisy window unit. I didn't notice any air flow in the bathroom, so the condensation after showering was a bit of an issue. The location downtown was convenient, but be aware that on the weekends, the bars close at 2 am, resulting in sirens, lots of horns going off, and other related noise. All of the staff were very pleasant and helpful-- everyone we passed greeted us with a smile and wished us to enjoy our day. They also had a computer and printer for guest use as well as a gift shop and on-site restaurant. I probably wouldn't stay there for the full price, but it's worth the online rate. Læs mere

I enjoyed a clean, large, quiet room. It is an old, beautiful hotel. Check out the Dome bar for food, drink, and live jazz - all excellent. I would happily return.

The Staff is friendly and knowledgeable. This is my second stay, and was even better than the first. The Dome Bar was beautiful. This will be my "go to" hotel for all of my El Paso trips!! Special shout out to Charlie, the bartender in the Dome Bar. She rocks...

This is just a really old hotel, and it is clearly evident by the condition of the rooms. Very outdated. I wasn't displeased by the service, I was just surprised by the condition of the hotel.

Room was not cleaned during our stay. Nothing was done, beds not made, trash not emptied, bathroom not cleaned, towels not exchanged for clean ones. Advised the desk clerk, clerk only said they were sorry. No effort to correct the problem or any offer of compensation for the poor service provided.

I was a little dissapointed because they didn't give me a deluxe king bed bedroom, the one I reserved online.

Nice hotel, great location and lots of history. Thats why it was so disappointing to see the out dated Mechanical, Electrical and especially the plumbing fixtures. The MEP fixtures are in desperate need of an upgrade. Like showering with a water hose with just could water!

A beautiful world class design but the Restuarant service and attention to detail did not match up to other Camino Real Hotels or other Prestige Hotels. Dirty Menu's, cheap silverware, polyester linens. Poorly trained restaurant staff, and under staffed. Great location. 1 Block to Convention center and close to other good restaurants. Nothing open on […] Sunday nights in El Paso. Læs mere

i went to get work done at the Washington Dental Clinic - only five minutes away, so the ultimate convenient location. great food in the neighborhood, easy access to numerous fine restaurants, fun shopping, and great old architecture in a revitalizing area. The hotel is in the 'golden horseshoe' of shops near the border - perhaps off-putting to some, […] but intriguing if you have any sense of adventure. Spectacular interior in the old parts of the hotel. Læs mere

This is great to look at and visit but I will not stay here again. Creaky beds. Old bathroom floors and showers. It also smelled musty. For the price, you can get a nicer more comfortable room elsewhere. Not to mention with breakfast.

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Dome Bar Lovely, Mgt/Staff Friendly,Room Old/Musty

Was very happy with the hotel. My family liked it as well. Will stay there again for sure.

I thought this hotel would be incredbly nice, but the room's walls and ceilings had chipped paint and the sink and toilet were constantly running. The surrounding area was full of shopping if you want cheap stuff that is guaranteed to fall apart. I would rather stay near the airport than here again.

I loved this hotel. Rooms were big and the lounge is beautiful!! Tvs could use some upgrading but overall great experience

I had a used soap on my shower, it was a gross experience

This is my second time staying at Camino Real because it is close to the border and we see our family from Mexico. The service at the front desk is terrible. My mother has worked in the hotel business for 20 years and has taught me great hotel etiquette. Both times I have arrived incredibly early in the morning and they were unable (but seemed unwilling) […] to provide me with a room. Yes, I was there before check-in but half the hotel was empty. I have never had that occur in other hotels in other cities around the world! Disrespectful. Læs mere

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When I checked in the person at the desk checked me into a standard room when I had booked and paid for a king suite. He did not say a word when I got to the room it was not what I had paid for. I immediatel informed them that there was a probelem. He initially told me that was all that they had. I aske d for his manager and at that time the suddenly […] came up with the right room. The hotel is run down, beds are old and linen and pilllows need to be replaced. Læs mere

The Camino del Rio, once the Del Norte Hotel, is no longer the most comfortable place to stay in El Paso and the surrounding area is interesting, including both luxury and squalor, but it remains a delightful place to stay. I'm 73 yrs old and we often stayed there when I was a child when it was by far the most elegant. The Tiffnay dome, once over the […] check in desk now above the bar, is incredibly beautiful Parking is awkward but sufficient. The hotel was built before the automobile was standard for travel and the accomodation for today is done pretty well. Excellent location for things going on at the civic center (about a block) and even better for the old theater across the street. San Jacinto Plaza is a block away and it is the heart of urban El Paso. I was thrilled to be able to take my grandchildren to stay there. They also loved it. Læs mere

the wifi didn't work, the room service never answered, the furniture in my room was broken, the bathroom was awful and the hotel staff ignored me until i made a stink, then forgot to give me my credit card back and i had to drive all the way back. i will never stay here again, neither should you. overpriced, i would have been better off at la quinta […] inn. Læs mere

Extremely disappointed in this property. A historic hotel with absolutely nothing to show. The service was very poor, front desk of no help. The room is dreary & old. No desk in room to work, thin bed and a tiny TV from the '90's. For the price they're charging? Keep looking.

At first I was having problems, but when I spoke to the managers it was better, beds not good at all not up to date, am not sure if it was just the rooms we were given.Breakfast bunch was very good n security as well.

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This is a histporic hotel in an area a few blocks from the Juarez border. Hotel bar has lovely dome, but the overall hotel is a poor experience. I was greeted by a long line at the front desk. Seems like a lot of side chat being conducted by the staff, catching up on their weekend plans. I could hear calls coming in from customers unhappy with their […] rooms, and they were being shuffled around. As I wet to my room, I noticed the general appearance of the hotel was run down and just dirty, fingerprints on walls, carpet stains everywhere, repainting of walls doors poorly done at random places. I got to my room and could not believe how grimy it felt. It was the, "don't walk on the bathroom floor without shoes" feeling. I can't remember the last hotel I stayed at that had a tube TV about 19 inches. Cable channels were off, many missing, unprogrammed remote. The remote would just stop working (I confess, I surf a lot). The shower was horrible, it would suddenly turn ice cold whenever anyone close (next rooms?) would run their water, so many times, I would feel a reduction in the pressure and would quickly move out of the way to avoid being hit with ice water. On the day of checkout, I was very pleased to be leaving. I wanted to avoid the muck of the lobby, so I tried calling downstairs to check-out. It just kept ringing and ringing, no voicemail. I tried back 5 minutes later and same thing. Finally, had to go down and wait in a line to check out. I told the clerk about not being able to get ahold of anyone and he just shrugged his shoulders and said they were busy. Then, an outside call came in and he had me wait while he took the call, of course in spanish. During this time, a taxi driver that was lurcking (yes, they just kinda stand around in the lobby, stinking up the place) was listening to the conversation on the phone and flagged for the clerk to give him the phone, at which point he did. No more of this crappy hotel, next time I'll just go with tried and true hotel Læs mere

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Beautiful old historic hotel. Everything was very nice. However, we thought it was strange that the front desk clerk said that nearly all the rooms were occupied, but we never saw any other guests during our entire three day stay. This downtown area feels unsafe after dark and the view from the hotel looks directly at the Juarez boarder crossing.

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This is not a business travelers' hotel. We stayed there on a Sunday night, so that might account for some of what follows. The room was dark (in a very large space, only two of those CFL lamps to provide light) and sparsely furnished. Typical of older hotels, there were no extra electrical outlets for power cords and chargers. The restaurant in the […] hotel is the only convenient place to find a meal. Dinner was 'forgettable.' The enchiladas were poorly prepared and not hot. Breakfast was better, but the service took forever. Almost no staff on hand, although our waitstaff was most friendly and helpful. Downtown El Paso looks like a third world city. Deserted, empty buildings. Læs mere

Where to begin... overcharged in the bar. $9 house wine at happy hour AND you can't get my total right? No one had hot water. Phone system wasn't working. My air conditioner was broken - and I finally had to go down to the lobby and wait 30 minutes until someone came to the front desk. Waaaay understaffed. My bill was wrong (in addition to everything […] else!) And it took over 30 minutes to check out. Staff was so busy and exhausted you couldn't even blame them for being RUDE, RUDE, RUDE. I have stayed here many times, but each time has gotten worse. Do yourself a favor- stay far away from this place. NOT worth the money for the HORRIBLE service. Læs mere

I chose this hotel for the price,but it was very nice hotel. I really enjoyed stay this old hotel. Location is in downtown,so it was not good for shopping but I liked this hotel. We will stay when we go to El Paso next time

Very dark rooms

I absolutely love this hotel and feel like i get the best out there with an awesome price. This is the only hotel I stay out while visiting El Paso.

The hotel staff was very courteous. The vicinity of the local pubs, clubs and downtown attractions was great. I stayed on the 13th floor which was scenic. The pool which was on the roof of the 10th floor was nice. The hotel bar, restaurant, basement parking; overall I would stay there each time I come to visit El Paso.

Rooms are dated. Furniture needs updating. Air condition works terrible. Room was very warm and swamp cooler doesn't work well. Hallways and elevators had little to no air flow. Extremely hot and muggy. It seemed like they shut off the air in the hallways to save money but the ac in the rooms is unacceptable. The location is good but I would not recommend […] this hotel at least until the ac gets updated. We were there to get ready for a wedding and getting ready was a nightmare. Service was mediocre at best. Læs mere

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You could tell that this was once a beautiful hotel! The rooms were big & the original decor was stunning (a beautiful Tiffany's glass ceiling, BUT it needs a LOT of work! The water pressure was terrible. We either had no hot water or no cold water, so couldn't take a shower. The staff were nice, but would definitely not recomeend unless the do some […] major remodeling!!! Læs mere

Hotel is run down. It appears they are trying to fix things up a bit. Service was outstanding from front desk, bar tenders, to shuttle service! Those guys need a raise! The bar inside Camino was interesting. We actually saw Vince Neal in there! There were other interesting characters and types of people in there. If I had an event downtown, I'd stay […] there again, other than that, I'll probably look for a newer hotel. Læs mere

Hotel is nice but dated. We had to switch rooms because of crying baby next door. Then we needed a refrigerator brought up to the room. The pool is nice. The construction around the hotel made getting into the parking deck a struggle.