The New York Helmsley Hotel - New York

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En fint hotel med meget central beliggenhed.

Et rigtig godt hotel, hvis man skal rundt i NY. Der er kort til alting. Derudover et hotel langt over middel

Nydeligt hotel, perfekt beliggenhed ift Grand Central station og gåafstand til Bryant Park og Time Square. Venligt og imødekommende personale. Vi boede på 29. sal og havde desværre ikke den bedste udsigt, ligesom jeg havde forventet en lidt pænere standard af værelset. Men alt i alt er jeg meget tilfreds og vil helt sikkert gerne tilbage til samme hotel, […] når jeg besøger NY til næste år ;-) Læs mere

Et godt beliggende, men lidt slidt hotel. Værelserne var veludstyret og dertil kommer fri internetforbindelse Personalet service var tilfredsstillende Mogenmadspriserne er derimod for høje.

New York Helmsley Hotel er et supergodt udgangspunkt for ferien i New York! Vi kunne nemt gå dertil (2-3 blocks) fra Grand Central Terminal. Morgenmadsbuffeten var inkluderet i prisen, hvilket var en positiv overraskelse, da vi ikke var opmærksomme på det ved bookingstidspunktet. Buffeten var ikke overvældende interessant, men ift den samlede pris var […] det glimrende. Vi blev ved ankomsten opgraderet og fik et dejligt værelse på 38. etage (ud af 41). Hvordan det oprindelige så ud, ved vi ikke, men der var ikke noget at udsætte på det, vi fik. Læs mere

Perfect located close to Grand Central station adn access to Subway and trains. Rooms, furniture and service is good and we should like to stay there again, next time around.

Rigtig god beliggendhed på 42nd st. Ca. 5 min. gang til Grand Central og ca. 10 min. til Times Sq. Kan kun anbefales.

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Hotellet fungerede uden problemer. Det virkede meget veldrevet. Maden var glimrende til prisen. De services vi benyttede os af fungerede fint. Værelset var pænt og rummeligt, sengen meget behagelig. Jeg vil med sindsro anbefale dette hotel.

Helmsley Hotel ligger super centralt med Grand Central Terminal og bl.a. FN bygningenm som nærmeste nabo. En løbetur i Central Park er også næsten lige om hjørnet! Concierge servicen fungerede ikke inden ankomst til hotellet, men er ok når man er på stedet.

Hvis du både er til det mondæne nordlige Manhattan og det mere boheme agtige SoHo, så ligger hotellet perfekt. Der er lige langt til begge steder. En rigtig god base, hvis man vil se lidt af det hele.

Vi havde betalt for morgenmad hjemmefra. Det gjorde vi opmærksom på ved indgangen til restauranten hver morgen, men havde vi en ubehagelig oplevelse med tjenerne, fordi vi ikke ville skrive under på regningerne som blev lagt frem hver morgen. Selvom vi klagede til både overtjeneren og receptionen skete der ikke noget i sagen. Den dag vi checkede ud […] blev vi forelagt en faktura på morgenmaden, som meget hurtigt blev trukket tilbage da jeg fremviste min reservation fra hotel.com. Dette er det eneste minus vedr. hotellet. Læs mere

Dejligt hotel med god beliggenhed. Ved afrejse var der uoverensstemmelse med afregning af morgenbuffet. Der var hjemmefra betalt for 2 personer med 3 gange morgenbuffet, så vi skulle afregne for den 3 persons buffet i 3 dage. Hotellet mente at der skulle afregnes for det fulde beløb, men bad om mulighed for at undresøge aftalen med Hotels.com. Afgørelsen […] blev at vi slet ikke skulle betale noget, og de undskyldte for ulejligheden. Det er da service! Vi kommer helt sikkert igen. Læs mere

Hotellet har en super placering, personale var meget venlige. Super god atmosfære, rent og pænt, god stil hele vejen igennem.

Vi, min kone og jeg, er lige kommet hjem fra 9 skønne dage på New York Helmsley. Det var vores første tur til New York, og vi fandt hotellet perfekt til os. Vi ankom lørdag eftermiddag, og indcheckningen var klaret på under 5 min. Da vi kom op på værelset, kunne vi konstatere at det ikke var helt hvad vi havde bestilt; der var to queensize senge, og […] ikke en kingsize. Jeg gjorde receptionen opmærksom derpå, og det blev ændret uden noget brok. Vi fik et dejligt lyst værelse med udsigt til Empire State Building. Vi gjorde ikke så meget brug af hotellets faciliteter, men fandt dog personalet meget venlige og hjælpsomme. Især dørvogteren, Dennis, var altid klar med et smil og gode tips om b.la indkøb og attraktioner Beliggenheden er også i top, hvis man ønsker at være rimeligt tæt på det meste, men ikke har lyst til at bo midt i al larmen på Times Square. Også fint med en lille morgenmadscafe lige ved siden af. Så alt i alt er New York Helmsley absolut et hotel som vi vil anbefale, og det bliver også vores base næste gang vi kommer til byen. Måske nok ikke det billigste i New York, men vi fik ihvertfald valuta for vores penge. Læs mere

Hotellets beliggenhed var super, men standarden (5 stjerner) levede langt fra op til forventningerne. Hotellet var delvist under ombygning med midlertidig reception, og værelserne blev ikke ordentligt gjort rene.

Var ikke nogen resturant.

Kan kun anbefale dette hotel. Der skal dog påregnes en del støj fra gaden (selvom vi boede på 22. etage)

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Will be great when the remodeling is done. The work did not disturb me and they gave me a remodeled room. However there is no room service which I found inconvenient and the mini-bar was not stocked.

Great location. Rooms have recently been remodeled. However they are still undergoing construction which cause some incovenience i.e. gym not open and random fire alarms.

The hotel and staff were perfect in every way. Can't wait for our next trip to NYC.

7:30PM and there were NO rooms ready for occupancy. . (2) We quickly realized that there was significant construction activity in the lobby area, but discovered that there was drilling, grinding, sawing activity adjacent to/and above our room 2803. When I inquired about it I was advised that the construction activity would be from 7AM to 9PM. (3) The […] housekeeping activity was mediocre at best, with the bathroom and bed left incomplete and cleaning supplies left in our room. (4) There was a late night false fire alarm with noisy but inaudible instructions over the intercom system. And then, there was a 6:30AM false fire alarm and more loud speaker instructions. I have never complained about a hotel, we just pick something different for our next visit. WE FELT AS IF THE HELMSLEY WAS HOPING WE WOULD DEPART EARLY AND THAT PERHAPS THE MANAGEMENT DOES NOT LIKE PRE-PAID GUESTS SUCH AS OURSELVES. I intend to write to the CEO of Starwood and suggest that there is a very serious morale problem within their workforce in this location. They are probably fully aware of the situation. Thanks for allowing me to describe this unfortunate experience. Læs mere

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THe hotel is located perfectly for our purposes.. theater and a visit to the U.N. But we did find the construction annoying.. ALso, we were told that there was not going to be water service between 10 am and 2 pm on Friday.. so we made arrangements to be out of the room early, only to find that the water did NOT go off..

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The pictures that you see online of the rooms are beautiful. The reality is a smack in the face. My room was extremely outdated. I booked a king size bed and got two double beds, two of the lamps did not work, and the ugly green stained carpet did not appeal to me. The shower head was filthy and needed to be replaced. They also need to re-grout the […] shower and around the tub. I was only staying one night so decided not to make a big deal, but my plans changed and I had to extend my stay. I called the Hotel and inquired about extending my stay. I asked if I can get a different room because I did not like the room I was given. I was told yes, but their is a price increase. I calmly explained the conditions of the room and asked if I can get a better room at the same price. I thought I deserved a discount, but I did not want any confrontation. The individual on the phone was silent. I said, "Hello?" He then answered, "No, you cannot get a discount." He then repeated the upgraded price. I was livid. The only reason I was going to extend my stay at this fancy motel is because it is right across the street of my company's NY office. Never Again. Læs mere

The hotel is obviously under renovation/construction. Most of the amenities are closed and the staff was more on the rude side. But our room was AMAZING for the price that we paid. It was clean and comfortable with a great view of manhattan. Location is perfect...but you will be woken up by contruction. Get this room if you are in NYC for vacation and […] will not be spending much time in the hotel. Læs mere

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No coffee maker in room. Very simple convenience would be appreciated. Outlandish prices in restaurant.

The lighting was terrible on the desk. There were no plugs for my computer and phone. At one point none of the elevators worked. I have stayed at your sister hotel and will stay there again. Nicer rooms, better lighting and plugs.

The hotel is in a nice location, and clean enough but does not ressemble the pictures on the website we saw. It is undergoing renovations and I think the online pics were more of an impression of what it will be like. We were told we were given a room upgrade but I'd hate to have seen the room we would have had. That said the staff were very helpful […] and they gave us a late check out on the Sunday and it was perfectly acceptable, but not quite the luxury hotel we were expecting. Læs mere

Very clean rooms, friendly staff. Close to it all

This was a first rate experience. The Hotel Staff clearly values your business and treats you as though you are a special guest.

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The only thing we were not happy was there is no coffee machine or hot watering boiling kettle.

Great location near Grand Central and I got luck with and early morning check in

Stayed here for two wekday nights as the office is close by. The limited interaction I had with the service was very good. They did not however have the room with a king I had reserved but did offer to make one available the next night if I choose. The front was clean and attractive as were the hallways. I was on the 30th floor so there was minimal […] noise...but hey, it's New York. My room was clean but was dated. The dark green carpet had a few stains, the closet door had major gouges in it that had tried to be repaired and the wallpaper in areas was pulling away from the wall. The hair dryer didn't work. When you don't pack one because you know that one is provided that can be serious for some folks. In addition, you must pay for Interent access. A little odd to me since so many hotels not even as nice as this one offer this at no additional charge. I would say the stay was average yet the price was a little above average for the area on hotels[dot]com. If you are in a pinch due to occupancy in the area this hotel will do but I will be trying other hotels in the area before coming back to this one again. Læs mere

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The Helmsley was good for New Year's at Times Square. The room was spacious, the service was decent, especially considering the number of people coming in, but I would likely stay in a more interesting area next time.

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This place is a dump. We checked in to find a half consumed cookie in the corner, stains on the floor and bed, a bathtub that wouldn't drain and an absent housekeeping crew. Not ideal at all.

Good internet connections expensive and hard to access. In this day and age, internet should be included

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This is the second time l have stayed at this hotel and it was great, the only thing l would like too see is tea and coffee making items in the room but everything else was great.