Embassy Suites Kansas City - Plaza - Kansas City

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Parking is the worst, rooms are old and dated

I can't believe you have to pay for internet!!! This is 2012!! Everything is Wi-Fi! For the price that I payed for an Out dated Room...lnternet should have been included!! Not happy!!!!!

Loved the hotel and service, despite how full it was of terribly-behaved college kids, but the parking was terrible. There is a very small and extremely disorganized parking lot that you have to pay extra for, or you can do valet. However, valets carry no liability for damage to your vehicle, and most of the time end up parking you on a street somewhere […] in the neighborhood, which is most definitely not secure. Læs mere

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This Embassy Suites is comfortable, convenient and reasonably priced. I still miss the availability of WiFi in the rooms but their business center is appreciated.

Very pleased with hotel. Great breakfast! Great location.Good shuttle service,just old van and not 2 clean. Everyone was very helpful.The pool area was nice, the water was just alittle cold.

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The manager's reception each afternoon was a welcoming atmosphere. The breakfasts were outstanding! The service was excellent. We were happy with the amenities and the value of our stay. Only suggestion would be better ventilation - like fans - in the fitness center. It was stuffy.

Walking distance from Westport and Country Club Plaza, this Embassy Suites is ideally located. They also have a local shuttle which runs until 10:30 PM, if walking is not preferred. Free (full) breakfast as well as a nightly manager's reception round out the perks at this hotel. My favorite in KC.

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I loved the rooms and the hotel. Downside: No food choices within walking distance, and after a few days, the restaurant menu was boring. The free breakfast was phenomenal. Wireless internet was slow on 12th floor. I love this place.

The room was dirty. The carpet strip was exposed and everyone kept hurting their feet. The wallpaper was coming off the wall and there was mold in the corner. The pull out sofa had a head band in it. The pool was so cloudy you could not see the bottom. The breakfast was good.

The customer service was great. The staff went out of their way to be kind and helpful. The guy who checked us in even drove us to the plaza and opened our doors and made suggestions. I couldn't give a perfect score due to the fact that the hotel rooms need to be updated. The lobby is beautiful but the breakfast is just ok.

I usually don't write reviews, but I was so pleased with my stay I decided to write for a change, my husband and I were very pleased with our stay at the Embassy Suites Hotel, the room was very comfortable, all of the staff that I encountered were very nice and very helpful, the breakfast was great, the free drinks in the evening was great, I would […] defintely stay at this hotel again and recommend it to others. Læs mere

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The only thing that was wrong was that there was food under the pull out couch. That really bothered my family.

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Love this location and the usual amenities of Embassy Suites, free cocktails and breakfast cooked to order! Front desk, catering, and sales provided awesome customer service. They even gave me a great referral for a mani-pedi and drove me there in the shuttle - felt so VIP!

We were very happy with our room, the staff and just about everything. Location wasn't the greatest for us as it required more driving than we wished for... but the rate was very good!

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The exit system from this hotels parking lot is very troublesome. One must us a separtate card from the door key. The cards never seem to work and even when they do one must exit your car to reach the box to insert the card. Why a card to exit at all? Hotel is fine but this big inconvenience will keep me away.

the hotel and room was great. Nice decor! If there for the free breakfast & drinks in evening, be prepared for long lines and not enough staff to serve! They try but understaffed for the amount of guest that stay here!

Spent one night on the 6th floor of this hotel. The two room suite had ample space. The bathroom was in the main bedroom instead of in-between the adjoining areas, which was a bit of a nuisance if someone in the other room had to use the bathroom in the middle of the night. The parking spaces in the garage are pretty tight. The pool area is lovely, […] but the sauna was barely warm. The evening manager's reception had chips/salsa and popcorn, and the free drinks were just okay. Breakfast was very good - omelets, eggs, bacon, sausage, potatoes, biscuits/gravy, pancakes, as well as a variety of fruit and pastries. Check-in and check-out went smoothly, and the front desk personnel were very friendly and helpful. Overall, it was a pleasant stay. Læs mere

The breakfast is simply FANTASTIC.

Beautiful hotel with excellent proximity to the Plaza and Westport. If you have kids, they have one of the best hotel pool we've ever seen! Rooms are spacious, Food is good, and service was great!

We rented two rooms as we traveled with our adult children. Service was excellent and facility was great. Breakfast staff went out of their way to take good care of us!

This hotel is excellent, particularly if you are traveling with family. Beware that the balconies are not accessible anymore though. The breakfast was great and features made to order omelettes. The rooms are spacious and clean, and very comfortable. Would definitely stay here again!

When you book on hotel.com, there is an added charge of 10-15$ per day for parking that they do not tell you about when checking in, BEWARE.

Embassy Suites is close to the Country Club Plaza district and they have a courtesy shuttle that will drop you off and pick you up within a 2 mile radius so that you don't have to drive. The room was exceptional, very clean and the bed was one of the most comfortable I have ever slept in. Would definately stay there again.

Had a wonderful time !! Had a nice warm swimming pool, a wonderful breakfast !! Beats the Marriott!!

Problems with room include: 1. Broken porcelain toilet cover(cracked in half sitting on back of toilet) 2. Toilet didn't flush properly 3. Sink took 30 minutes to drain after brushing teeth 4. Blankets for the pull out sofa were stained and rotting feeling with 1-2 inch size holes in them 5. A peach colored pill with the numbers 555 about a 1/3 inch […] in diameter was found when opening up the sleeper sofa under the mattress 6. An HBO guide that said HUNG with a naked man covering his private parts was sitting on the side table next to the sleeper sofa where my 10 and 11 year old children were going to sleep. I made the reservation for 2 adults and 2 children, this was highly inappropriate. 7. The shower curtain was missing a hook 8. At 6:46 pm the snacks for the managers's receptions was pretty much gone and it is supposed to last until 7:30. I didn't know it was a first come first serve reception, this is one of the reasons we chose Embassy Suites. 9. The Assistant General Manager offered the room at 1/2 price the morning we were leaving, but I said it was already taken care of. He didn't know the night manager had already offered a free nights stay. We have stayed at Embassy Suites before and never had this extent of issues. The worst thing has been pools that are too chlorinated that being in the pool area too long burns your eyes. This pool was good, just the room and reception was pretty displeasing, especially finding a pill in the pull out bed. I'm glad I found it and didn't have a toddler around who could have eaten it if they had found it. The night manager said there is always an inspector that checks each room after it is cleaned. Guess it's time for a new inspector!! Læs mere

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This was our first time staying at the Embassy Suites. We were all satisfied with everything starting with our swift check in to our checkout. Everyone was friendly and treated us with respect. We would recommend them to everyone.

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Byron in the breakfast area needs a promotion and a raise. Otherwise, the hotel was quite nice except for the expensive parking fees.

We ordered roomservice from the resturant and our steak was over cooked and dry, we had a brownie that needed to be cut with a knife it was so hard. It was aweful service from the resturant. We typically don't complain about stuff like this it was just really bad.

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We got stuck in a smoking room at check in. It was super nasty and we literally got sick sleeping in it the first night. The next day they told us in the morning they would move us to another room by the time we returned from our day. We got back and the new shift had NO CLUE about the promise made earlier. They then finally found us a non-smoking room. […] When we asked to have a second comforter for the pull out bed they never showed with it. The pull out was literally like sleeping on a pizza box. Three days later by throat still hurts from the smoking room. One word. Yuck. Læs mere

VERY LUXURIOUS, GREAT SERVICE AND GREAT BREAKFAST

The first thing was the room smelled of mold and mildew. We haven't felt right since staying there. The remotes were dead, and the sofa sleeper mattress was paper thin and had a sheet on it that was full of crumbs and hair. I usually don't complain about sofa sleepers because of their nature, but I was able to feel every spring and crosswire in the […] thing. I would have done better sleeping on the floor! And on top of everything, they had the gall to charge $10 for parking in their lot. There were people circling for a space at 10pm. Not enough spaces to go around and they charge??? Don't stay here!!! Læs mere

Great place and very enjoyable. However, the breakfast was very crowded and they ran out of food before the time was up:-(

Have stayed at this Embassy Suites twice. Both times-just OK. Hotel needs some upgrades. The cocktail reception needs better snacks. The breakfast was below par. No bagels--really?! Free parking would be nice too, All in all--just OK.

The hotel staff was very friendly. I did hve a severe occurance with our room not being secured? We left to a concert and came back to our room, to find the door propped open by our window curtains? I was staying with moms and young girls We didn't feel safe and thankfully, nothing was taken? I had left many valuables in our room. The hotel did a security […] check and found no reason for the door to be open? The housekeeping person even noticed the door? He said he thought it was propped open for a reason? However. It was 11 when we got back? Læs mere

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Really nice stay. Breakfast was awesome. Very Clean. I shall return....

I have stayed at other Embassy Suites and this one just didn't equal up. The air in the room had a strange order and the ac was very noisy. The quality and availabily of drink and food choices during the happy hour was not up to what I was expecting compaired to other Embassy's. When we return to Kansas city we will not be staying there.

We have stayed at this hotel for the last 4 visits to Kansas City this year with free parking, so we were surprised to find out that they started charging a daily rate for parking. I guess they are going the route of the airlines and starting to nickle and dime you on services. Having said this, parking is convenient under the hotel. Pool is great, […] breakfast is good. Hotel air conditioner smelled musty. Læs mere