La Quinta Inn and Suites Dallas North Central - Dallas

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Were it not for the odd and inconsistent behavior of the front desk staff, I wouldn't hesitate to stay here again, and would even recommend it. Check in was a nightmare as they refused to accept our money. We had to call hotels.com to confirm we had a prepaid room for the following night, but were told we needed to pay at the desk for the initial night […] as it was past 12am EST. Literally we came in at 2am Dallas time, and were exhausted. The guy at the desk was more interested in returning to the back-office than trying to understand that our prepaid night was for the following evening, and that we needed to pay for tonight. He refused to allow us to pay in any fashion. We were advised by him to call hotels.com to extend our stay for the following evening. Now, it's well after 2am, and we called hotels.com again. They contacted the hotel and said they were essentially letting us check in early, and we wouldn't need to pay for another night. We wanted to sleep in, and tried to resolve this prior to hitting the sack. After an hour of multiple phone calls, we thought we had the answers, however the hotel was ready to kick us out of the room at 11am. So, our goal of sleeping in didn't happen. When we explained that we tried to pay the individual the evening before, they apologized, and admitted that he manipulated the prepaid evenings to avoid paperwork on his part. (We didn't know this, but for the record, hotels.com can't accept payment for a check-in after 12am local time. La Quinta front desk staff than said they'd just comp the evening, apologized and thanked us for the explanation. Despite being sleep deprived and disoriented, we felt we'd resolved everything to the best of our ability, and decided to stay another night via hotels.com. Yes, we paid for another night. Then, the front desk contacts us via the room, calling repeatedly to tell us they changed their mind, and that they want to charge us for the 2am-11am nightmarish-nap after all. We requested to speak Læs mere

The volume on the tv didn't work. I called the front desk they told me that someone would be up early the next morning to fix it i was there for a cheer competition so we weren't in the room so we get back later that night and needless to say the tv was not fixed. I called the front desk and they offered to change rooms but it was late at night so we […] opted to stay in the room with no volume on the tv. Læs mere

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Hotel wasn't bad, but wasn't great either. The second night I was there, I heard a couple come in and ask to look at the hotel's surveillence cameras, because someone had broken into their car in the back parking lot. Not the best thing you want to hear when staying somewhere.

aLTHOUGH i BOOKED THIS THRU HOTELS.COM AND THIS IS WHERE MY ISSUE STOOD. I ENJOYED THE HOTEL. SO OTHER THAN MY ACCOUNT BEING CHARGED 2TIMES, NOT BEING ABLE TO GET ANYONE ON THE LINE TO RECTIFY IT VIA HOTEL.COM AND TO HAVE THE HOTEL REP AT LA QUINTA GIVE ME MANY RUN AROUNDS. SO IT WAS COOL, I GUESS. i MUST SAY THAT THE CHECK IN LADY WAS VERY SWEET AND […] WELL KNOWLEDGABLE, CONFIRMING OUR DECISION TO JUST stay. Læs mere

This hotel is nice but it is very close to 75 and we were kept up much of the night due to road noise. I am surprised that they didn't automatically put us (and everyone else) on the side that is NOT facing I75. I can't imagine that anyone could sleep given the level of road noise. If you get a room on the other side, your stay should be nice.

We have no complaints about this hotel...It was clean, cool, and accommodated our small dog with not problem. The staff was extremely pleasant!

I've been spit on with more force than what came out of the shower at La Quinta. Everything else was fine, but I had to stick my head under the faucet at the bottom of the bathtub to wash my hair. Terrible.

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The hotel is right on 75 (North Central Expressway) near Meadow Lane, which is perfectly located for shopping, such as Northpark Mall and the trendy Know/Henderson area and also gives you plenty of dining options, all within 15 miles. We love to have Sunday brunch at Blue Mesa, just across from Northpark Mall. You are also very close to downtown for […] the theatre and musuems. The first impression of the hotel lobby is bright and airy and for those looking to save money and time, there is a "help yourself" breakfast available with plenty of seating available. Checking in and out was fairly quick and painless. We booked our stay with Hotels.com so it was pre-paid, saving us time and money. Another welcoming feature is the pool and hottub in a nicely landscaped setting. While not a large pool and only up to 5 feet deep, it will cool you off from the Texas heat! The rooms are a nice size with comfortable and CLEAN beds. I also felt safe walking on the carpet with my bare feet. Our room faced the freeway and was suprisingly quiet. We were on the 6th floor and that may have made a difference. I have to mention the elevator was extremely slow, but there is always the stairs if you are not bogged down with too much luggage. Not a big deal but worth mentioning, the vending machines were either not present or not working on every floor. The one near the lobby was working , so grab a cold drink or snack on the way to your room. Unfortunately, there is not a mini fridge provided in the room, which is a perk I enjoy, but there is a coffee maker in the bathroom. Overall, our stay was very nice and I would definitely recommend the hotel to other travelllers. Læs mere

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Rooms was not clean, there were cigarette burns in the bedding in a non smoking room, There was a dead cockroach in the bathroom. There were loud people in the halls in the middle of the night. I would not stay there again.

I have stayed at this hotel several times and had positive experiences. This time the elevators weren't working . I was on the sixth floor and on one end of the hall. I had to walk down the length of the hall to the other elevator and then walk all the way back to exit where my car was parked. You had to use your key to get in the entrance on the rear […] of the hotel and you had to bang on the door in order to get it to open with your key. Læs mere

Very comfortable property. Room was very nice and the bed comfortable. Nice breakfast, good variety. Along expressway. My room was on the side of the hotel away from the expressway, so it was quiet. Not much within walking distance. Fine if you have a car.

Courteous, pleasant, and easy access to medical community.

I stay in a lot of hotels & use Hotels.com as much as I can. This hotel was a complete disappointment: room was okay, but service was horrible...was given a smoking room, when I asked for non-smoking & when I went down to change rooms, the person at the desk was MIA for about 10min with no manager on site to help. Very surprised about this hotel, especially […] since I've stayed at other Qunta's in the past. Also ironic as you can see the Hotels.com headquarters from the parking lot of this hotel. Læs mere

There is no in house restaurant, and the nearest one of a 7 minute walk (and Thai). No deli or convenience store either. So bring your own food! They do have a van to take you places within 5 minutes, however.

The La Quinta was very nice. The lobby and room was spacious and attactive. The breakfast buffet has many choices, both hot and chilled. We were very pleased and would recommend it.

After driving 250 miles, I arrived and had to wait quite a long time as no one was at the front desk. When I finally got to check in I was advised that the internet was down but it would be back up in a few minutes. I explained I was on a business trip and needed to get some work done. After waiting 3 hours I called the front desk and was informed the […] internet was not going to be working at all. I lost valuable working time. I have also noticed that a number of La Quinta reviews state the internet never seems to be working and the fitness center equipment is never working. Not worth the trouble to stay there. Læs mere

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Great size rooms, clean, and friendly staff.

Elevator problems, 1st one elevator and then the other out of order.

... facing the interstate.