The New York Palace - New York

Everything was top notch. Room was very big and spacious and with a nice view. Everything was perfectly clean and staff was very friendly and helpful. The gym on the 8th floor was the best gym I've tried at a hotel. Overall I was very impressed and the price was absolutely fair. Highly recommended place to stay in NYC.

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Fantastisk

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I went for a weeks holiday in NYC together with my 14-year-old niece and we were both extremely satisfied with our stay at the New York Palace. The hotel is absolutely beautiful and all the ammenities worked perfectly - aircon, elevators etc. Nice and spacious room on 31st floor with a stunning view of the Manhattan skyline and within walking distance […] of Central Park, Fifth Avenue, Times Square etc. The staff were helpful and attentive from the moment we arrived until the moment we left. New York Palace is arguably one of the best NYC hotels in its class and I already look forward to my next stay. Highly recommended! Læs mere

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Skønt hotel med super beliggenhed i forhold til Parken, shopping og metro til lower Manhattan. Alt inden for 10 min gang. Hotellet ydede en fantastisk service og gav flere fremragende tips til restauranter uanset ønske om budget. Vi vil ikke bo andre steder i NYC.

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Locatoin was fantastic - if you want to stay in midtown Manhattan and shop in the expensive area. Not far from Times Square either. Only disappointment was the housekeeping - one day no duvet covers and the next nobody cleaned the room when we came back to the hotel.

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Vi boede 1 uge på dette lækre hotel, og er fuldt ud tilfreds med opholdet. Vi blev mødt med venlighed og hjælpsomhed under hele opholdet. Rengøringen var fin. Vi havde udsigt til Sct Patrick Kathedral og undgik dermed den eventuelle støj der var fra byggeriet på naboejendommen.

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It was my second visit to this hotel, and I like it even more than the first time. It has everything I need, and it offers excellent service, great rooms, perfect location. I'm sure I'll keep coming back to this hotel and I highly recommend it.

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Har netop tilbragt en uge med familien (incl. 2 store teenage børn) på New York Palace - en helt igennem vidunderlig oplevelse. Hotellet er stemningsfuldt og alle faciliteter til topkarakter. Concierge'rne meget vidende og hjælpsomme. Beliggenheden uovertruffen. Eneste anke var støj fra en byggeplads lige ved siden af - men det var ikke særligt generende […] på 27. etage og får vel ende... Læs mere

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Tre generationer havde alle tiders fantastiske uge på New York Palace. Super smukt hotel, hjælpsomme ansatte og perfekt beliggenhed. Alle nød det i fulde drag.

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This hotel has everything - EXCELLENT service, GREAT rooms, FANTASTIC location. We'll definitely be staying here again!

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Fantastic location, specially for shopping. Good hotel service. I'm looking forward to coming back.

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We loved the place. Nice rooms, good service and a fine breakfast buffet. There is nothing we missed and the location was perfect.

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Det var en vidunderlig oplevelse. Dette var mit andet ophold og jeg vil booke det igen. Godt hotel, godt personale og fantastisk beliggenhed!

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Som reklameret var det meget behageligt, med en særlig god service i Towers sektionen, med dets seperate concierge og check-in. Bemærk at Hotels.com handel om 3 nætter, hvilket praktisk talt får prisen for tårnene til nærme sig de normale værelser… Få udsigts værelserne over St Pats Cathedral... og club morgenmads baren er fantastisk med røget laks […] og frisk frugt, juice, kaffe etc.. Brug af deres "hus bil" for nærliggende ture, hvis du ikke har tid til at gå. Check dine små genstande når du henter din baggage på checkout dagen, da de beholdte min resterende pastrami og brød og jeg blev nødt til at flyve hele vejen til San Diego uden noget at spise! Læs mere

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Dette hotel er en af vores top valg i NYC. Beliggenheden er fantastisk og indkvarteringen er tip-top.

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Min kone og jeg tog afsted for et 2 nætter / 3 dage get-away ophold ved NY Palace. Vi opholdte os ved the Tower, med administrativ adgang til klubben. Faciliteterne var smukt vedligeholdt og servicen var suveræn. Jeg ville gladelig anbefale dette hotel til hvem som helst, der besøger NYC/Manhattan, som vil have en speciel oplevelse. Beliggenheden med […] dets nærhed til Broadway, Central Park og 5th ave. er også godt. Tak for en fantastisk ophold! Læs mere

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Dette hotel er velplaceret, med glimrende service. Det bedste af det hele for mig er en god nats søvn med topkvalitets senge og puder. Stærkt anbefalet!

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Min datter og jeg nød, for nyligt, en uge i dette vidunderlige hotel. Vi elskede vores rummelige værelse med udkig til St. Patricks Cathedral. Vi fandt personalet ekstremt venlige og bekvemmelige. Vi planlægger at vende tilbage næste gang vi besøger NYC. Vi nød også, at have det dybe badekar efter en travl dags udforskning.

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Jeg anbefaler på det kraftigste at opholde sig på the Palace. På samme tid synes jeg at mulighederne for aftensmad er begrænset. Oven i købet synes jeg at concierge servicen har brug for en forbedring. De har lidt af af en attitude. Jeg ville have information om et par Broadway skuespil. Da jeg ringede, blev jeg sat til at vente i lang tid. Jeg blev […] nødt til at ringe 3 gange. Endelig synes jeg at badeværelserne har brug for at blive større. De er små. Jeg havde ikke en seperat brusekabine. Med det jeg betaler, så vil jeg have det bedste. Ja, der er visse begrænsninger, men jeg vil stadig anbefale the Palace Hotel. Læs mere

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Vi opholdte os i et rum med adgang til the Executive Club, hvilket var det værd i ekstra omkostninger. Omfattende morgenmåltider blev stillet til rådighed og anden mad var tilgængelige gennem hele dagen, hvilket var meget nydeligt. Værelserne var smukke, men meget traditionelle i deres indretning. Intet unikt eller farverigt, men meget komfortabelt […] og rummeligt. Servicen var en smule "stiv" - vi blev endda nødt til at ringe til room service for at få en spand is - og han ventede sandelig på hans drikkepenge. Var overrasket over at der ved checkout ikke var nogen der spurgte efter hvordan vores ophold havde været, ej heller var der nogen til at råde os til hvordan vi skulle betale, eller hvor vi skulle parkere vores køretøj i deres garage. Læs mere

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Excellent but getting to and out of area very congestive

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Hotel location was excellent, rooms and view was amazing but hotel lobby staff where very lazy to help and almost ignored you. When you did get help it was great, we checked out at 5:30am and we came down stairs with 4 suit cases between the 2 of us and there 3 bellman standing around looked at us and ignored us didn't even offer to help so my wife […] and I had to Cary them out ourselves. Not a major issue but left a sour taste in our mouth. I always noticed there was lots of staff standing around and not doing to much this was evident when we need a hand.overall this hotel is a 9 out of 10 and worth every cent. Læs mere

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Reception needs to improve their service.

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Large rooms, superb location, staff needs lesson in guest service

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very good. My only complaint was the Internet service. It was too expensive at $17 and oh so slow! My bandwidth is desparately needed.

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The day I checked in the clerk was very slow and incompetent. The room is the 11th floor was very noisy. Management was very nice and switched our room the second day. There are never taxis available in front of the hotel because they park themselves across the street and only want to take passengers that are going to the airport. THIS IS VERY ANNOYING. […] Also, sometimes we would come back to the hotel and there was no one on the 51st. street entrance to open doors or welcome us back. Bathtub was chipped. Læs mere

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...but definitely fell below my expectations. Rate was a steal at around 450$, but apparently it was discounted due to remodeling of the hotel, which is a material fact that was not disclosed at booking. There were literally construction workers dangling outside the window. My room was on a low floor with gorgeous views, but clearly hasn't been renovated […] in decades. The floor had a stale odor. The service was satisfactory. Overall not the experience I thought I was paying for. Læs mere

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but keep in mind its still under construction/renovacation for the next few months

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Lobby is under construction, so if you are looking for peace and quiet, wait until it is done. Chaos in the lobby and cramped. The service is still great and location perfect for midtown sightseeing and shopping and of course business. My room could have use an update.

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Excellent location. Beautiful hotel. Although the hotel is undergoing exterior renovation, that in no way affected the quality of the rooms....huge and lovely. Exceptional size for New York. Only issue was no coffee in the room and coffee in the restaurant was $8.00 per cup! Really? But then I'm not a New Yorker so maybe that's normal.

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I booked April 27th. The hotel got a reservation for July 27. ThAnkfully they honored my confirmation.

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This hotel is one of the greats of New York despite the renovations taking place in the reception area.

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Hotel was perfectly situated and our room was in great condition even though construction was going on. Most importantly the price was affordable. Would definately stay again as we do visit NY four plus times per year.

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Always excellent service. Little chaotic due to construction in lobby, but the rooms are quiet and comfortable. Personnel are all extremely helpful, and since this was our third stay in about 3 months, we've gotten to know the bellmen, doormen and garage attendants. Courtesy fruit basket was extended to us as we were speaking to the assistant catering […] manager. Very nice gesture. Always a very pleasant experience, and the location could not be more convenient to Fifth Ave. shopping! Will always go back. Læs mere

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I was not informed that the hotel was undergoing renovatios. The entry on 50th Street is closed off. The room while having a nice view, was poorly lighted and felt worn. I was surprised that the rate seemed reasonable for a "New York" hotel and now I know why. We left our room at 8:30AM, and when we returned at 4PM, the room had not been made up. U […] gh! Læs mere

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There is so much more construction work going on than the hotel led us to believe. I phoned hotel to check on level of refurbishment as i was worried about noise levels as husband is a light sleeper. I didn't need to worry about that however the glorious front to the hotel is all hidden by scaffolding that we were aware of by web site picture. What […] we were not told though is that there is no hotel foyer just a very narrow stair case down to one small reception desk ,no where to sit to soak up the atmosphere so you feel ushered up to your room as there is no where to go apart from the bar. If like us this is a once in a lifetime trip do not book this hotel until refurb is over! Læs mere

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The lobby and outside patio are undergoing a large scale renovation. The once beautiful lobby is unrecognizable. Sad to have discovered that after we arrived. Would have been good to know prior to making reservation there. Won't go back until it is complete.

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My daughter and I loved the New York Palace! The location was incredible...close proximity to Rockefeller Plaza, Saks 5th Avenue, Times Square, Central Park, NY Public Library, and Fifth Avenue Shopping. We walked to nearly every destination and felt very safe...even at night. The bed was incredibly comfortable. Our king superior room was very large […] by any standards. It was immaculately clean...bathroom too. The bathrooms were unbelievably large too. Above everything, the service was the very best I have ever received in any hotel. EVERYONE we came in contact with was positive and polite and always willing to help in any way. This hotel's customer service is the epitome of customer service. The first night of our stay was on the side opposite of Madison Ave. Construction noise from the adjoining property was loud on the 18th floor & people in room beside of us was worse. We asked to be moved to the Madison Ave side of the hotel the following day. When we returned from our show, our bags had been moved to another room on the 18th floor, overlooking St. Patrick's Cathedral. We never heard another noise. Since the hotel is in the midst of renovating rooms, I was concerned our room would be mediocre. Pretty sure our room had not been renovated, but I was not disappointed. It is one of the nicest rooms I have stayed in a long time. I highly recommend the New York Palace. The location and the comfort/cleanliness/spaciousness of the room cannot be beat and the service is impeccable. Læs mere

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I wish someone would have told me that this hotel is going thru MAYOR renovation. That beautiful lobby you see on pictures is reduced to cartons everywhere. Rooms are small ugly smelly and outdated. Room service was ok but the service at the reception desk was awful and rude. I guess they're overwhelmed with the number of upset guess that where waiting […] in line for a while in such an ugly environment. I'm sure that after the renovation it will be a beautiful hotel and hopefully the service will catch up, but for now I paid Ritz Carlton prices for a Holliday Inn experience. Recommendation: wait until the renovation is done. Læs mere

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