Holiday Inn Patriot - Williamsburg - Williamsburg

Great location and the hotel was pretty much what I expected. One afternoon after being gone all day I came back to find the room had not yet been changed. Another day the room door had been left open by housekeepping who stated that they were coming in next. The pool and hot tub were a blessing though one night the hot tub smelled funny. However, I […] did see on a regular basis staff checking the water. Everyone at the hotel was extremely friendly and helpful. Læs mere

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Old hotel, small pool, hotel looked clean but did not feel clean

The room was fine but I believe we should have been informed of the dog show that was taking place. Was very disappointed when we got to the hotel and realized we were spending the weekend with 120 dogs. I am a dog owner and I love dogs but we should have been informed that a dog show was being held and that whenever we left or entered the hotel we […] would be encountering barking dogs, dog urine, etc. The entrance way we were directed to go in (the back) smelled strongly of dog. I would probably not recomment this hotel again. Læs mere

Very representative of a Hotel built 40 years ago. Airconditioner was extremely loud. Needs major renovation At least 15 Hotels better than this in Williamsburg

I've been staying at this hotel for annual trips to Williamsburg for almost 15 years and I have say I'm disappointed with the new ownership. As a Priority Club Member, I used to enjoy the complimentary breakfast, free room upgrades, etc. No more. Now you get a 10% discount off a very expensive breakfast. The continental breakfast is $7.45, but that […] does not include the 18% gratuity, $2.50 delivery fee if you order room service, plus tax. This brings the cost of breakfast to $12 per person for a small glass of juice, a biscuit, a bannana, and a cup of coffee. Save your money and drive down the street to Bypass Road and order a Sunrise Sampler from Cracker Barrel, you'll get better quality food, better quantity and portion. I agree with some of the other patrons who have submitted reviews. They need to do a better job of keeping the pool clean. Other than that, the remodelling has improved the hotel, the mattresses are better, the room was clean. The biggest issues with the room were the bathroom fan ran non-stop and there was no collateral in the room to talk about the hotel services and local offerings. Then again, with the cost of that breakfast, not sure anyone would want to utilize the hotel services. One final point of confusion. The lobby had a very large sign stating that tickets were available for Busch Gardens Christmas Town, but the desk clerk said they had none and did not know why the sign was put up because they were never given any tickets to sell or even vouchers to provide to their patrons. The best thing about the hotel is the location. Close to Captain Georges, outlets, colonial Williamsburg, Busch Gardens. Then again, there are alot of choices, including another Holiday Inn on Bypass Road and a Holiday Inn Express down the road. I'll be exploring both and others later this year on my next trip down. Læs mere

hotel okay, room small but clean, no extra pillows or blankets. My biggest problem with this hotel, is that their non smoking rooms are a joke,--the hall on the floor we were on reeked of old ciggarette smoke, and the non smoking rooms were interspersed withsmoking rooms both next door and across the hall. There were people on our floor, smoking in […] their roomswith the doors open, and even walking down the hall with lit cigarettes. Nothing was done when we called the front desk to complain. Otherwise, the staff were friendly, and the breakfast was tasty. Not sure I personally would go back, since I'm very sensitive to cigarette smoke, but ifthat's not a problem for you, I would recommend this hotel. Læs mere

I booked this hotel because it was on Hotels.com's 48-hour sale and the rate was great! My husband and I arrived and were told we had booked a smoking room, which we did not. When I showed the woman at the desk my reservation confirmation specifically showing a non-smoking room she said that was only a preference and they could do nothing about it, […] but 'most people that book smoking room don't really smoke in them' Yeah right. So we went up to check the room out and could not believe we were at a Holiday Inn. The wallpaper was literally falling off the wall, the door would not lock properly unless my husband threw himself at it to get it to latch (no exaggeration) and there was a huge hole worn in the carpet right by the bathroom. Not to mention it reeked of cigarette smoke (obviously) and a musty, mildew smell. We left immediately and wouldnt stay there if they paid us! I honestly cannot believe Holiday Inn allows their name to be put on this hotel. Læs mere

This place was horrible! Peeling wallpaper, broken furniture and lamps. I couldn't wait to leave.

Hotel is very poorly maintained. Our room had peeling wallpaper in both the room and bathroom. There is no ventilation or fan in the bathroom resulting in an extremely humid after-shower experience. Room had burnt out light bulbs, broken furnishings, broken curtains, what looked like mold on the AC unit and hair in the bathroom from previous guests […] (Yuck!!) Læs mere

IMy room was clean and acceptable. I had the opportunity to go to the gym, which had no towels or water for use during my workout. I walked up to the front desk, where I waited for the clerk to count change for more than 10 minutes. When he decided to come over and speak with me, he was very laid back and lacked any concern that I was standing there […] for a good period of time. The next morning I wanted to go swimming before heading out for a day of history and the pool door was locked. I again had the opportunity to talk with the same young man from the day before who insisted that the pool was open, which it wasn’t or it didn’t recognize my room key. He finally called someone and the pool door was open when I returned. The only other issue I had with the hotel was the back elevator, which most floor lights didn’t work, and the speed of the operation. It would take 8 to 10 minutes for the elevator to go up and down 5 floors with few folks using it. Læs mere

I would not stay there again. Beds needed to be replaced, dingy overall appearance.

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Decent hotel. Needs serious mainenance and cosmetics. Our room was clean as long as you didn't look in corners or behind anything. Bath was adequate and towels clean. No breakfast or lobby coffee. At one time, this was prime hotel and surely has potential again. Hotels.com special pricing was great for a week stay for us. Convenient to everything. We […] are from Wmbg. and know the area well. Visiting from Fl. home to visit children. Læs mere

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The indoor pool was nasty. Flys, bugs and hair were floating on the surface. Also stuff was visible on the bottom surface. So nasty we did not swim. When we mentioned the lack of cleaning to the front desk clerk he said "the cleaning company must have not come yesterday". I noticed the skimming system was not running. I felt there was no need to argue […] pool operations with him. I will never book a hotel again without first walking the property first. Læs mere

The hotel room was very nice and front desk service was great. However a breakfast buffet was advertised and when we went to eat there was no buffet and very poor service in the restaurant we left and went some place else to eat. Went to use the bar the night we checked in but it closed at 9 so we were disappointed that also not sure why a bar is advertised […] when it closes at 9pm. Læs mere

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Older hotel, still in good condition. Wished I had known Holiday Inn Express was just up the road. Room could use some updates/repairs, i.e., exhaust fan in the bathroom and shower head needed some work. Satisfied with the room, but needs a little work. Room was clean.

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Hotel was clean,but old.Was not happy at all with pool area at all. People working there were very nice.

Great night shift employees, morning shift employee a little scary and creepy

We rented 3 rooms for nights; the hotel was very accomadating in giving us ajoining rooms. The staff was pleasant, we would definitely stay there again.

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The hotel is in a good location. It is close enough to walk to several restaurants and shops. However, it is not in very good condition. Our refrigerator stopped working and the room was somewhat shabby. The price is good, but for more than one night's stay it was too small for our family of four. The sink and mirror is in the bathroom and not very […] convenient for getting ready. Læs mere

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Overall, the hotel was okay. No problems with check-in and they allow pets. The major drawback is that the hotel is a few miles from Colonial Williamsburg and Busch Gardens, so not quite convenient to go back and forth during the day. The room was technically clean, but we could tell the hotel had not been renovated in quite some time. The bathroom […] counters were chipped, lighting was off it's track and the toilet seat was about 30 years old. The beds were okay. Again, the room had been cleaned but it was just old. Drawback is that they do not offer continental breakfast. There is a restaurant onsite but it was closed while we were there. Læs mere

The Holiday Inn Patriot is close to Historic center Williamsburg, thaugh not 1.6 miles as was said on the site. It isa 10 minuts driving, bubt still close enough.The room was clean,bathroom pretty new and clean too, It was just 1little bottle of shampoo and conditioner, but when we asked for more it was no problem. The breakfast was included( but you […] can take without it too), but was really not very good(considering we are from New York and very spoiled) and it finishes at 10am. The one big problem we had is the Internet wasn't working in our room, even after we called 4 times and they tried to fix it. Altogether hotel wasn't bad, but usually Holiday Inns are better. It was more expensive than others, and we choose it because thought it will be better then comfort inns and etc, but it really wasn't. Læs mere

Pool was nothing like the pictures, Jacuzzi was un bearably over chlorinated, elevator smelled, but rooms were fine and it was convenient and cheap.

The only area of the Hotel that was nice was the lobby. The pool area was dirty and the tile work around the hot tub was bad, the tiles were different sizes and they didn’t fit correctly. The dinning area where they served there breakfast was in need of updating and the service was as bad as the Hotel (one waitress for 15 tables). The floor that my […] family was on is where the cleaning personnel set up every morning to get ready for there day. The problem was they had all there carts in the hallway where all the rooms are, so all the noise they were making was heard throughout the hallway. To give an idea how bad it was, we had free vouchers to eat in there dining area and we chose to go anywhere but the hotel for breakfast. We also had a few maintenance issues in our room. I called the front desk and told them that our bathroom door didn’t shout and the knob on the heat lamp was missing. I had asked them to not send anyone until the morning, because it was late and my family was getting ready for bed. 5 minutes later the maintenance man came to the door to fix the door and the knob, I let him in even though I told them not to send anyone tonight. After he fixed the door he had to go and come back twice to get the tools and parts he needed to fix both issues. After he left he had left behind some items that he didn’t use. It was just one thing after another; I had never stayed in a Hotel that bad. (For a Holiday Inn that is bad business). I can go on and on. Læs mere

The stay was quite a pleasure, the stay was very enjoyable

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while laying in bed, my husband found a bug.. not sure what kind, sort of a yellowish, 1/4 inch size... crawling on him. kind of shocking.

Checked in and was given the wrong room. Booked a King non-smoking and got a double. Asked the staff to give us another room and couldn't get one due to hotel being full. We booked our hotel over 2 weeks in advance. Was given a room with a king bed the 2nd night. Had to check out and then check back in. Me and my wife were not happy with having to put […] our bags back into our car and check back in at a later time. 2nd night fire alarm went off and had to stand outside for 30 minutes. Eating in the dining room the staff was not very friendly. Læs mere

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I strongly recommend finding a different hotel, Holiday-Inn Patriot is NOT worth the cost. Here's a rundown of the problems we experienced. 1. There was no tub-stopper in the tub and I needed to give my toddler a bath. It took two and a half hours and three phone calls for some one to get one to us. 2. The noise from the hallway was RIDICULOUS and constant […] late into the night. After numerous calls to the front desk we asked to speak to a manager. The manager said there was nothing they could do. 3. The "heated" pool was a joke. The pictures make it look beautiful, but it is tiny and FREEZING. There is enough room in the pool area for one table with a few chairs, so if there is more than one family in the pool area there is no-where to put your things and there really isn't room for more than one or two families to swim at a time. The good things about this hotel is that is is about a mile from the Outlets (but about 15 from busch gardens). The beds were soft, but bring some blankets because they are very thin and not very warm. The pillows were awesome. It was nice having a fridge and microwave in the room, and it was also nice having free wireless internet. My favorite part of the hotel is that they had bath&body works signature collection shampoo and conditioner in the bathroom. The arcade room took me back, as I'm fairly certain they had an original early 80's pack man arcade game in there. All-in-all if you do not care about the indoor pool, if outside noise doesn't bother you, and you don't think you'll need maintenance to help you in any way, this might be a good option if you're planning on spending time at the outlets. That being said, this hotel was NOT worth the price. We picked it because the indoor "heated" pool looked beautiful in the pictures and our 3 year old was really looking forward to some swimming. There are many hotels with indoor pools in the Williamsburg area that are close in price. I honestly think you will regret it if you stay in this hot Læs mere

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This was absolutely the worst hotel stay I have yet experienced. I could not stay in this hotel for another night so I had to cut my vacation short. The staff, with the exception of the breakfast person, were rude. The facilities were nowhere near what you would expect for a hotel in the $100+/night range. It was more in line with a $40/night motel. With […] so many complaints, where do I begin. The room was clearly in need of some updates, the cable box was literally hanging off of the wall. Things were so bad that at in the middle of the night I wrote an email to the manager that has yet to be acknowledged or answered outlining my concerns. My wife called and then went down for linens. What she received were unfolded sheets that were "clean." When we opened them up to put them on the bed, there was a brown stain on them that looked like feces. When I complained about this, I was told that they were clean. Breakfast was passable, but nothing to write home about, boasting generic cereal brands and watered down orange juice. Don't pay for it... What made this stay so bad, beyond the impertinent staff and the dilapidated building? The bed. It had a ditch in the middle that was large enough to swallow a small buick! This was the most uncomfortable bed I have ever had the displeasure to lie in. I slept that night in fitfully short bursts. I could go on, but I will NEVER stay in this hotel again. If my pain can be a blessing to you... take my advice seek other accommodations. DO NOT STAY HERE! My car would have been far more comfortable. Læs mere

Hotel is showing its age but for the money it was adequate for my family of 4. Extra cot was provided when requested even though it took two calls to the front desk and about an hour to get delivered.

The hotel room was dirty, the maids never put the ironing board away. Left a cup of coffee on top of the TV to see if the maid would throw it away, but she never touched it. The pool and hot tub were old and dirty. The breakfast was discusting. We were suppose to have free breakfast buffet included with our room, I had to go ask for the vouchers at […] the front desk because they never offered them to us. Got the breakfast buffet the first day, they kept running out of items, what was there was gross. Never returned for our free breakfast the rest of the trip. I would not recommend this hotel to anyone. There are plenty of other hotels on this strip of road, try on of them. Læs mere

Much better than I expected for the money I was charged. Clean rooms. Near lots of food, entertainment and shopping. Would definitely stay there again.

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nice rooms, close to colonial williamsburg

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