Sheraton Kauai Resort - Koloa

We had great expectations for our stay at Sheraton Kauai but from the first moment we were let down by the staff. A 26-hour flight and bus ride is long so the last thing you need is queue at the check-in desk - Sheraton only had 1 employee to take care of everything related to check-in and check-out. Come on... Sheraton told us that they charged a […] small daily fee when we checked in. No worries, we thought it was going to be small, only to realize that they had the impudence to charge 22 dollars a day. (!) That's extra compared to their already premium prices (that are far too high compared to what you get; we know now). Over last the few years my girlfriend and I have stayed at many similar priced resorts in Hawaii, Mauritius, Dubai, Koh Samui, other parts of Tahiland and in Europe so we know what to expect; Sheraton is not on par with any of these. Sheraton was doing some expansion work of some kind that was extremely noise (trucks mostly). We don't blame them but we would surely have liked to have been informed before our stay (that could have saved us a terrible experience at Sheraton in the first place). We thought we take some lunch at Sheraton after we arrived. I ordered a Corona and my girlfriend a cocktail. They served it in plastic cups - whaaat... Shortly after we were shocked to see that they also served the food with plastic forks and plastic knives! And the food was rubbish - absolutely inedible. I don't like typical US food in particular - it's too fat, has too much sugar and lacks dedication - but of all the cheap (and expensive) restaurants that we have visited in Hawaii, Sheraton served the worst lunch. Their breakfast was decent, however, and for some reason the served in real glasses here. The beach and pool was not bad but I had certianly expected better. So, thinking about staying at the Sheraton Kauai? Don't. Læs mere

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We were not informed that three out of four restaurants and one of the two pools - a very large chunk of the hotel - were being renovated and thus inaccesible.

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The best thing about this hotel was its location, right on a beautiful beach, with beautifully landscaped grounds, and two restaurants with great ocean views. Staff didn't give us a king bed as requested, but offered to change our room for the remaining 3 nights. First room was showing age and the tub drain didn't work, but the room move went off without […] a hitch and the second room had the king bed and a working tub. We really enjoyed our stay and had expected to pay more for the location, but didn't expect a "resort charge" to be tacked onto the bill when we got there. I suppose I should have read the hotels.com fine print more carefully, but it started us off with a feeling of hidden charges for "services" that are usually included in the price (like Wi-Fi). Læs mere

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After a near distaster at check in, where I was told that my 2 daughters and I (ages 12 and 10) would all have to share a king bed (I booked a double oceanfront room), another couple checking in at the same time traded rooms with us so we did end up with the 2 doubles originally reserved. But the front desk was unable to help with that and only could […] offer a rollaway. This is a nice, basic hotel on a pretty beach. Very limited room service menu of just ok food. Both the concierge and the travel coordinators in the lobby were very helpful and professional planning excursions and making reservations. It was spring break and the ocean front pool was mobbed with kids, no chairs available, so we crossed the street and used the Garden Pool -- on some days we were the only ones there and had the entire pool (a very nice pool too) to ourselves. Valet parking is a steal at $10 per day and they get your car within 1-2 mins of requesting it. The rooms were big and clean. Læs mere

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We enjoyed our stay at Sheraton Kauai very much. Our room was great, nice view, very comfortable bed. Had a stopped up sink that was promptly fixed. All staff we encountered throughout were very kind, courteous & helpful-front desk, valet, maids, waitstaff, or cafe. (Not so at off resort restaurants-pretty grumpy people overall!) I would definitely […] recommend this hotel and would stay here again. Læs mere

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Beach and rooms amazing!

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Expect to pay more for a room in Poipu. The Kapaa area is much cheaper and the rooms are great in Kapaaa.

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The Sheraton Kauai Resort was far superior than what I was expecting. The accommodation was sheer luxury and the discount on my suite was enormous. I couldn't have asked for better accommodations, as an introduction to the island of Kauai. I will say, however, that as a young, single, professional this resort is pretty low key. BUT this was just what […] I was wanting and it served it's purpose in spades. That being said, if you want a younger, energetic crowd best to go elsewhere. Læs mere

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If I did not upgrade to ocean view I may have been dissapointed, but luckily I did and it was perfect.

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Beautiful, friendly and very pleasant. We would easily stay there again.

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rooms in need of refurbishing, old carpet, bathroom tile grout in very poor repair. the view from our ocean front room was spectacular and quiet.

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We were truly impressed with how much the Sheraton Kauai has been up graded! It is now a resort hotel of very high quality, excellent staff, a fine restaurant in Rom Fire! Would recommend this place to anyone even those who stay at the Hyatt in Poipu!

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We stayed for a week with two other couples, each in different parts of the resort. All rooms were clean and fit our needs, although the oceanfront room in the Ocean Wing had AMAZING ocean views (another couple did upgrade, and we wish we would have!!!). There are shopping villages and restaurants nearby, including two restaurants and a cafe onsite. […] There were children there, but not enough to be a "problem" at the pool or anywhere. Overall, really enjoyed our stay, and a great resort if you plan to be centered on south Kauai. Only downside if you are looking for a spa retreat: couldn't find a "spa", but did find two treatment/massage rooms, which were converted hotel rooms... None in our party went, but might have if there was an actual spa. Læs mere

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We felt that the staff were very warm, welcoming, and helpful. The room was exactly what we expected. A few minor room issues were attended to by very competent staff. We really enjoyed our stay and would definitely recommend this hotel-and Kauai!

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Lovely Hawaiian feel with great access to a beach and close to Poipu Beach Park!

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good hotel, however, there are just few (3 or so) umbrellas on the beach which is a bit of a surprise.

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GREAT SERVICE. HOTEL ROOMS NEED SOME RENOVATION BUT COMFORTABLE.

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The beach was beautiful.the hotel badly managed !never stay at this hotel again Opon arrival We where told that they would now add 30.00 to the room charge for the use of towels at the swimming pool Internet ,no one was happy about this charge ,Very deceitful practus that we will worn Others about . We are travelers and go to Hawaii offen and love the […] place. But neve have we been treated like this in the past. Thank you Bob and Janet Læs mere

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This hotel is comfortable, the service is good, and the location is perfect for Poipu Beach and getting to Waimea Canyon. However, the rooms overlooking the garden area are beginning to show their wear and are in need of updating. The renovation to Rum Fire restaurant is now complete and the space is gorgeous. Unfortunately, the food and service are […] mediocre. Last year we enjoyed their breakfast buffet because of all the wonderful fruit--there's no longer a breakfast buffet and ala carte breakfasts are quite expensive. Læs mere

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Good location, Poipu Beach. Typical Sheraton - I guess more rooms than the average Sheraton. I think this is the point. You have 200+ rooms and ONE jacuzzi, that can barelly fit 15 people? Pool is miniscule as well. Apart from that, Rum Fire, good place. I agree with some comments that the Grand Hyatt is better, but depending on the price, the Sheraton […] is definitely worth it. Læs mere

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If you are a couple and on your honeymoon, this may not be the hotel for you. While it is a beautiful and well-maintained hotel, the pool area is full of young children and families. Forget about going in the hot tub. Stay on the garden side instead of the ocean side for a more relaxing experience and cheaper rates. Since the main restaurant at the […] hotel allows children to eat for free, it is not exactly a quiet and relaxing experience. We at at the buffet on Christmas and had children running around screaming and yelling while the parents did nothing. The hotel did comp us another meal, but it did not help to change that experience. If they want children to eat for free, they should be well-behaved or have a separate restaurant for families only. The condition of the laundry facility needs cleaning and improving. Læs mere

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If you are looking for a resort that is great for couples or families in Poipu, but do not want to spend Grand Hyatt prices, this is the place for you! Rooms have been updated so are nicely furnished. The ocean wing is right over the ocean. The garden wing, although not overlooking the ocean, has very nice views of lush gardens. Staff were very pleasant, […] patient and attentive. We were thoroughly pleased with our experience here. Læs mere

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The rooms are very nice. The beach in front of the hotel is one of the best, great white sand, boogie boarding and surfing, easy walk to some of the best snorkeling. The restaurant is extremely overpriced, and I was disappointed to not find a breakfast buffet offered. The beach amenities like snorkels or boogie boards are also rented to guests for ridiculously […] high prices, and they don't rent or provide beach umbrellas at all. Læs mere

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We had a pleasant stay at Sheraton. The valet parking on the day of arrival was really helpful to getting acclimated to the new environment. The fireplace area offered a great way to relax in the evening. The resort is near Poipu beach, which is one of the best beaches in the world.

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We love the relaxed atmosphere and the great location of the hotel. Enjoyed watching the beautiful sunsets every evening. Great beach. We stayed here two years in a row and had pretty much the same garden room location, but this time the beautiful pond was gone and we missed viewing it from our balcony. However, the new improvements were beautiful, […] i.e. firepits and restaurant. We would definitely stay here again. Læs mere

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No transportation , you will need to rent a car if you want to eat. If you are on a budget avoid dis place.

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On vacation with my two teenagers. We found the Sheraton on Kauai to be very relaxing and beautiful. The location of the resort was great, convenient to restaurants, shops and other beaches. The beach at the resort was great as well, we even saw turtles and a monk seal. The staff were always helpful and friendly and did an outstanding job. This is a […] great resort for families and couples. We only ate at the resort once, but what we had was delicious . Læs mere

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Hotel was excellent , but Resturant, needs improvement .

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Beautiful resort! Very friendly and helpful staff that will go above and beyond for you. There is a perfect balance of relaxing and fun activities. Definitely try snorkeling, it's wonderful.

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The breakfast and dinner menus were terrible. They had very few choices and we only ate one breakfast meal.

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Most the building seems to be old construction. While rooms have been kept mostly in good shape you will get a feeling of old build. My room's archaic AC first did not cool. Had to call service to fix it. The two days down the line the AC started leaking water to the floor. Staff in the hotel however is friendly and tried to service our requests really […] quick. They even gave us a room upgrade from garden view to ocean view. It was a welcome change. As for food there is decent choices within the hotel with two restaurants and one cafe. The have a travel desk too where you can book for activities and fun stuff. Læs mere

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Very friendly stay, hotel provided an upgraded wonderful room at a great value And catered to our needs They need coffee mugs and real glasses instead of paper and plastic for this resort Restaurant were great Overly all good experience, much better than I thought it would be

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Our stay at the Sheraton Kauai was a very pleasant relaxing experience. We enjoyed the convenience of handy parking (Starwood Preferred) to our room location and the handiness of all the shopping facilities so close to the hotel. This is not a big deal but it would have been nice to have more than one choice for evening dining on the premises - only […] the Rum fire was open for dinner dining. However that was not a big problem. Overall rating we found it to be very comfortable. One quick thing - for those of us who like to have natural fresh air in room for night time sleeping, it would be nice to have screens on the patio door. Læs mere

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The Sheraton has a really nice relaxing vibe. The beds are super comfortable and the grounds were rooster free! The beach is a nice swimming beach. The staff were really helpful and responsive when we had a couple of requests. I would definitely recommend this hotel if you are staying in the south. It is about an hour's drive to the Waimea canyon which […] you should definitely see if you are staying in the south. Læs mere

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Nice location on Kauai. We didn't spend much time there. Hotel staff were friendly and helpful.

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Nicely located directly at the beach, very calm area.

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This hotel rates a 10 on my scale, one of the finest rooms i have ever stayed in. The staff is the very Best, i give them a 10 on the scale of 1 bad 10 incredible the food a 10 and the facilities a 10. Thank You Expedia you get a 10 also

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Great location, Good views, Beach just feet away from Hotel. We arrived after dark and found the hotel could use better signage, as we had a hard time to know where to turn in from the pool to find the elevator to rooms. Overall the hotel met all our expectations and found it to be in better shape than the last time we were there.

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My friends and I stayed at this hotel over the Thankgiving holiday. We got adjoining garden view rooms. They were roomy and nice with a serene view of the gardens. Front desk and housekeeping staff did a superb job catering to our needs and keeping our rooms clean. Location by the beach was great. Pools are small with no 'swim-up' bar. The two restaurants […] on site need improvement. We are vegetarians and the food was just OK. The service although good, was slow and inconsistent. A buffet breakfast would speed things up. Tracie and Jan at the front desk were very helpful. Candie at the concierge is a great source of local knowledge. Overall a decent hotel with great staff, a good beach and restaurant menus that need a rehaul! Læs mere

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Very lovely grounds with beautiful views of the ocean and gardens. Elegant with a relaxed feel. Kind helpful staff. Nice rooms with amenities :) Bottom line location, location, location!

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Great view from the delux oceanfront room we were in. Really beautiful property overall. Free introductory classes on a whole range of activities for beginners/guests.

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It is an older hotel, external structures are not too pretty, but the rooms inside are really beautiful. We had a room with a view of the pool and the ocean. Great to sit on the balcony. The new restaurant is great - I usually hate hotel restaurants - and the beach is perfect.

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We had room 8402 and found it clean and in good condition. It would be similar to a comfort Inn room. It had a balcony overlooking the garden pool. The building is older but has been remodled. The newer rooms are accross the street near the beach. Over all the resort is beautiful, low key, and traditional hawaiian. I read other reviews and do not see […] how other people do not like it. Overall I give it a 4.3 rating. If your looking for a 5 rating go spend double a night. Læs mere

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Great location to watch sunsets. Very close to some great places to eat - beach house, keokis paradise, Tom cats (locals, great little place). Beautiful gardens and pool area on beach. The new bar is a typical hotel bar, not in keeping with Hawaiian heritage or style, big, shiny etc. rooms are spacious.

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I was very impressed with this resort. Everyone that helped us was very nice. The only con I would say is that they did not tell us initially that there was going to be a resort fee of any type. Turned out to be $160 when it came to check out, $25 a day plus tax. Otherwise it was a beautiful place and I would highly recommend this resort. The location […] had a lot to do with it too...Great place for couples! Læs mere

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